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Complete Revenue Cycle Library
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The Complete Revenue Cycle Library Offers all of the courses listed below and is available for $185 for NAHAM members and $250 for non-members.  


Visit the online store to purchase the complete revenue cycle library. 
*Please note that you must be logged in to the NAHAM website to access the online store. A membership is not required, but you will need to create an account on the NAHAM website if you do not already have one.  


Following purchase, you will receive an initial email from the  Learning Management System about your course. Please login to the Learning Management System and complete the course; this will trigger the system to assign the complete library of courses to you. That process will take up to one hour. When the courses have been assigned, you will receive a second email with additional information about how to access the Learning Management System and view the complete library of courses. 


BridgeFront Complete Revenue Cycle Library 

BF10071 - Red Flag Rule V2

BF10075 - EMTALA and Patient Intake V2

BF75110 - The Exceptional Patient Experience: 16 Rules to Live By

BF75111 - Essentials of Telephone Communication Skills

BF75112 - 10 Principles of Positive Collaboration and Teamwork in Health Care

BF75113 - Keys to Professional Email Communication

BF75302 - Getting Generations to Work Together

BF75304 - Cost Containment

BF75312 - Employment Law 101: What Every Manager Needs to Know

BF80101 - Introduction to the Revenue Cycle V6

BF80102 - Revenue Cycle Terminology V6

BF80103 - Critical Steps in Payer Identification V6

BF80104 - Patient Intake and the UB-04 Claim Form V6

BF80105 - Generating Bills V5

BF80107 - Understanding How Hospitals Are Paid V5

BF80108 - Annual Revenue Cycle Compliance V6

BF80109 - Introduction to Denial Management V6

BF80161 - Understanding Recovery Audit Contractors (RAC) V6

BF80171 - Revenue Cycle Regulations, Compliance and the OIG V6

BF80172 - Revenue Cycle Regulations and Compliance Review V6

BF80173 - The Future of Revenue Cycle Compliance V6

BF80201 - Customers and Communication Getting to Know Your Customers V6

BF80202 - Patient Intake Points Within Healthcare V6

BF80203 - Patient Intake Methods V6

BF80301 - Medical Terminology I: Word Building V6

BF80302 - Medical Terminology II: Body Systems V6

BF80303 - Medical Terminology III: Procedures, Symptoms and Acronyms V6

BF80401 - Master Patient Index Search and Assignments V6

BF80402 - Identifying the Patient and Other Key Individuals V6

BF80403 - Patient Interviewing Techniques V6

BF80404 - Getting Correct Information from Patients and Guarantors V6

BF80405 - Why Patient Demographic Data Matters V6

BF80501 - Components of a Complete Physician Order V5

BF80502 - Gathering Essential Visit Information V6

BF80503 - Why Patient Encounter Data Matters V6

BF80601 - Reading an Insurance Card V6

BF80602 - Medicare - World of Medicare V5

BF80603 - Your Office in the World of Medicare V5

BF80604 - Introduction to Medicaid V5

BF80605 - Introduction to TRICARE and CHAMPVA V5

BF80606 - Health Insurance Plans and Participation Basics V6

BF80607 - Why Accurate Health Insurance Data Matters V5

BF80608 - Introduction to Medicare Advantage Plans V5

BF80701 - Insurance Verification Terminology V5

BF80702 - Insurance Verification Process Step by Step V5

BF80703 - Why Insurance Verification Matters V5

BF80704 - Medical Necessity Concepts and the ABN V5

BF80705 - Explaining the ABN to Medicare Beneficiaries V5

BF80801 - Introduction to Coordination of Benefits V6

BF80802 - Determining Coordination of Benefits V6

BF80803 - Introduction to Medicare Secondary Payer and Medicaid COB V5

BF80804 - MSP Determination Process V5

BF80805 - MSP Requirements Documentation V5

BF80806 - Workers' Compensation Assignment V5

BF80807 - Auto Insurance Assignment V5

BF80808 - Residential Accident Assignment V6

BF80809 - Public Location Accident Assignment V6

BF80810 - Entity Request Determination Process V6


BF80811 - Multiple Plan COB Determination Process V5

BF80812 - Why Coordination of Benefits Matters V6

BF80813 - Medicare Secondary Payer V6

BF80814 - Medicare Secondary Payer Practice Scenarios V6

BF80815 - Interpretation of Medicare Secondary Payer V6

BF80901 - Understanding Patient Balances V6

BF80902 - The Collection Flow V6

BF80903 - Payment Options and Solutions V6

BF80904 - 4 Steps of Requesting Payments from Patients V6

BF80905 - Managing Patient Balances V6

BF80906 - Why Collecting Patient Balances Matters V6

BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process

BF80921 - Triaging for Better Collections

BF80922 - Breaking Down Communication Barriers During Collection Process

BF80923 - 3 Keys to Effective Collection Communication

BF80924 - Matching Communication Styles for Improved Collections

BF80925 - Understanding the Stages of Patient Collections

BF80926 - Strategies for Handling Payment Objections

BF80927 - Quality Assurance Methods in the Collection Process

BF81001 - Identifying UB Data Elements and Form Locators V6

BF81002 - Identifying UB Elements at Patient Intake V6

BF81003 - What a Patient's UB Data Elements Tell You V6

BF81004 - The Relationship of UB Data Elements and Charges V6

BF81005 - Patients/Payer - Specific UB Elements V6

BF81214 - Introduction to UB Validation, Part 1 V6

BF81215 - Introduction to UB Validation, Part 2 V6

BF81216 - Validating an Acute Inpatient Bill V6

BF81217 - UB Validation - Mom and Baby V6

BF81218 UB Validation Fundamental Outpatient V6

BF81219 - UB Validation Fundamental Therapy V6

BF81301 - How Bills are Processed Through the Revenue Cycle V5

BF81302 - Payer Follow-Up Part I V6

BF81303 - Payer Follow-Up Part II V6

BF81304 - Understanding the Elements of Payments V6

BF81305 - Following Up on a Medicare Payment V6

BF81306 - The Appeals Process on Medicare Denials V6

BF81307 - Reading the Medicare Remittance Advice V6

BF81309 - General Follow-Up on Blue Cross V6

BF81313 - Following Up with Commercial and Other Payers V6

BF81502 - Anatomy of a 1500 Claim V6

BF81610 - Revenue Cycle Certified Professional I (RCCPI) Certification Exam

BF81620 - Revenue Cycle Certified Professional II (RCCPII) Certification Exam

BF81630 - Revenue Cycle Certified Master (RCCM) Certification Exam

BF81701 - Introduction to the Revenue Cycle for Outpatient Offices

BF81702 - Critical Steps in Payer Identification for Outpatient Offices

BF81703 - Determining COB and MSP for Outpatient Offices

BF81704 - Introduction to Healthcare Coding Systems for Outpatient Offices

BF81705 - Medical Necessity Concepts and the ABN for Outpatient Offices

BF81706 - Overview of Collecting Patient Balances

BF81707 - Anatomy of a 1500 Claim for Outpatient Offices

BF81708 - Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices

BF81804 - Developing and Using Key Performance Indicators

BF81805 - Managing Denials in a Post ICD-10 World

BF81806 - Budgeting 101 for Health Care Managers

BF81811 - The Keys to Success as a Patient Access Manager

BF81813 - Teamwork and Collaboration in the Revenue Cycle

BF81816 - Practical Tips for Cleaning Up the Downstream Revenue Cycle


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