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Milestones & Achievements
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NAHAM Milestones

Updated: 12.7.2018

– National Association of Healthcare Access Management (NAHAM) formally organized as National Association of Hospital Admitting Managers at Jamaica Hospital in New York City
– NAHAM began producing Access Management Journal

– NAHAM held First Annual Meeting in Chicago, Ill.

– NAHAM created Accredited Admitting Manager (AAM) certification for professionals with at least two years of management experience in Patient Access

– NAHAM selected SmithBucklin as its association management company

– NAHAM launched its first website


– NAHAM changed its name from 'National Association of Hospital Admitting Managers' to 'National Association of Healthcare Access Management', which remains today 


– AAM certification changed to Certified Healthcare Access Manager (CHAM), which it remains today
– Certified Healthcare Access Associate (CHAA) certification launched for frontline staff in patient access

Access Management Journal transitioned from printed journal to online publication

– NAHAM website reorganized and updated with improved site architecture

– NAHAM released Salary and Benchmarks survey for Patient Access Professionals

– NAHAM conference in Dallas, Texas had record attendance – 896 individuals attended the meeting

– NAHAM created NAHAM Ambassador position to be the face and voice of NAHAM around the country

– NAHAM launched NewsBrief, a weekly email newsletter featuring NAHAM and industry news

– NAHAM celebrated 30 years of partnership with SmithBucklin
– NAHAM launched CMS and Joint Commission Survey Toolkits
– NAHAM launched Registration/FTE calculator

– NAHAM released Patient Identity Integrity Toolkit
– NAHAM conducted member needs analysis


– NAHAM launched AccessKeys, a set of Key Performance Indicators for Patient Access Professionals
– NAHAM membership grew 30 percent following launch of AccessKeys

– NAHAM launched Patient Experience Toolkit
– NAHAM launched Disaster Preparedness Toolkit
– NAHAM launched Best Practices for Patient Data Collection to stimulate recognition and uptake of a standardized methodology for the collection of patient attributes considered essential for improved patient matching within and across provider systems
– NAHAM released updates to Patient Identity Integrity Toolkit
– NAHAM launched Regional Newsletters as a way for Regional Delegates to share information related to their regions
– NAHAM launched updated website with mobile responsiveness and improved navigation


– NAHAM released AccessKeys 3.0 with new KPIs and domains
– NAHAM partnered with Litmos/Bridgefront to provide AccessKeys and Revenue Cycle education to members, as well as a new Learning Management System (LMS) for hosting education content

– NAHAM released updated Affiliate Toolkit and state affiliation agreement
– NAHAM released updated Salary and Benchmarks survey for Patient Access Professionals
– NAHAM launched updated certification database
– NAHAM launched AccessKeys Award and recognized first awardees at 2018 Annual Conference

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9/9/2020 » 9/30/2020
The NAHAM Online Experience: Live and on-Demand Education Inspired by the 46th Annual Conference


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