Print Page   |   Sign In   |   Join NAHAM
Milestones & Achievements
Share |

NAHAM Milestones (Updated: 12.7.2018)


– National Association of Healthcare Access Management (NAHAM) formally organized as National Association of Hospital Admitting Managers at Jamaica Hospital in New York City

– NAHAM began producing Access Management Journal


– NAHAM held First Annual Meeting in Chicago, Ill.


– NAHAM created Accredited Admitting Manager (AAM) certification for professionals with at least two years of management experience in Patient Access


– NAHAM selected SmithBucklin as its association management company


– NAHAM launched its first website 


– AAM certification changed to Certified Healthcare Access Manager (CHAM), which it remains today

– Certified Healthcare Access Associate (CHAA) certification launched for frontline staff in patient access


– Access Management Journal transitioned from printed journal to online publication


– NAHAM website reorganized and updated with improved site architecture  


– NAHAM released Salary and Benchmarks survey for Patient Access Professionals


– NAHAM conference in Dallas, Texas had record attendance – 896 individuals attended the meeting 

– NAHAM created NAHAM Ambassador position to be the face and voice of NAHAM around the country


– NAHAM launched NewsBrief, a weekly email newsletter featuring NAHAM and industry news


– NAHAM celebrated 30 years of partnership with SmithBucklin

– NAHAM launched CMS and Joint Commission Survey Toolkits

– NAHAM launched Registration/FTE calculator 


– NAHAM released Patient Identity Integrity Toolkit

– NAHAM conducted member needs analysis


– NAHAM launched AccessKeys, a set of Key Performance Indicators for Patient Access Professionals

– NAHAM membership grew 30 percent following launch of AccessKeys


– NAHAM launched Patient Experience Toolkit 

– NAHAM launched Disaster Preparedness Toolkit

– NAHAM launched Best Practices for Patient Data Collection to stimulate recognition and uptake of a standardized methodology for the collection of patient attributes considered essential for improved patient matching within and across provider systems

– NAHAM released updates to Patient Identity Integrity Toolkit 

– NAHAM launched Regional Newsletters as a way for Regional Delegates to share information related to their regions

– NAHAM launched updated website with mobile responsiveness and improved navigation


– NAHAM released AccessKeys 3.0 with new KPIs and domains

– NAHAM partnered with Litmos/Bridgefront to provide AccessKeys and Revenue Cycle education to members, as well as a new Learning Management System (LMS) for hosting education content


– NAHAM released updated Affiliate Toolkit and state affiliation agreement 

– NAHAM released updated Salary and Benchmarks survey for Patient Access Professionals

– NAHAM launched updated certification database

– NAHAM launched AccessKeys Award and recognized first awardees at 2018 Annual Conference

Community Search


© National Association of Healthcare Access Management
2025 M Street NW, Suite 800: Washington, DC 20036
(202) 367-1125 :

Association Management Software Powered by YourMembership  ::  Legal  ::   Privacy Policy
Association Management Software Powered by YourMembership  ::  Legal