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Milestones & Achievements
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NAHAM Milestones (Updated: 12.7.2018)


1974

– National Association of Healthcare Access Management (NAHAM) formally organized as National Association of Hospital Admitting Managers at Jamaica Hospital in New York City

– NAHAM began producing Access Management Journal

1975

– NAHAM held First Annual Meeting in Chicago, Ill.

1977

– NAHAM created Accredited Admitting Manager (AAM) certification for professionals with at least two years of management experience in Patient Access

1983

– NAHAM selected SmithBucklin as its association management company

1998

– NAHAM launched its first website 

1999

– AAM certification changed to Certified Healthcare Access Manager (CHAM), which it remains today

– Certified Healthcare Access Associate (CHAA) certification launched for frontline staff in patient access

2003

– Access Management Journal transitioned from printed journal to online publication

2005

– NAHAM website reorganized and updated with improved site architecture  

2007

– NAHAM released Salary and Benchmarks survey for Patient Access Professionals

2008

– NAHAM conference in Dallas, Texas had record attendance – 896 individuals attended the meeting 

2009 
– NAHAM created NAHAM Ambassador position to be the face and voice of NAHAM around the country

2010

– NAHAM launched NewsBrief, a weekly email newsletter featuring NAHAM and industry news

2013

– NAHAM celebrated 30 years of partnership with SmithBucklin

– NAHAM launched CMS and Joint Commission Survey Toolkits

– NAHAM launched Registration/FTE calculator 

2014

– NAHAM released Patient Identity Integrity Toolkit

– NAHAM conducted member needs analysis

2015

– NAHAM launched AccessKeys, a set of Key Performance Indicators for Patient Access Professionals

– NAHAM membership grew 30 percent following launch of AccessKeys

2016

– NAHAM launched Patient Experience Toolkit 

– NAHAM launched Disaster Preparedness Toolkit

– NAHAM launched Best Practices for Patient Data Collection to stimulate recognition and uptake of a standardized methodology for the collection of patient attributes considered essential for improved patient matching within and across provider systems

– NAHAM released updates to Patient Identity Integrity Toolkit 

– NAHAM launched Regional Newsletters as a way for Regional Delegates to share information related to their regions

– NAHAM launched updated website with mobile responsiveness and improved navigation

2017

– NAHAM released AccessKeys 3.0 with new KPIs and domains

– NAHAM partnered with Litmos/Bridgefront to provide AccessKeys and Revenue Cycle education to members, as well as a new Learning Management System (LMS) for hosting education content

2018

– NAHAM released updated Affiliate Toolkit and state affiliation agreement 

– NAHAM released updated Salary and Benchmarks survey for Patient Access Professionals

– NAHAM launched updated certification database

– NAHAM launched AccessKeys Award and recognized first awardees at 2018 Annual Conference


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