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FREE WEBINAR: Get Your Staff Certified

Wednesday, August 22, 2018

1:00 pm ET 


Presented By: 

Teri Bell, CHAM 
NAHAM Treasurer
Patient Access Manager
Bassett Medical Center

Kelly Burns, CHAA
NAHAM Proctor
Administrative Assistant
Texas Health Resources

Robin Woodward, CHAM
NAHAM Proctor
System Director, Patient Access
Riverside Regional Medical Center 


Description: NAHAM’s Certified Healthcare Access Associate (CHAA) and Certified Healthcare Access Manger (CHAM) programs are the only accredited certification programs dedicated to Patient Access professionals. NAHAM's certification programs are invaluable and employees report a greater sense of satisfaction in their work after having achieved certification. 

We've heard from many employers that they aren't sure how to go about getting their staff certified, and we're here to help!

Join us to hear from experienced panelists from Bassett Health, Texas Health Resources, and Riverside Health on how they've built robust staff teams of certified individuals at their respective facilities, and learn what resources are available for you to get YOUR staff certified! 


Making Care Affordable Without Sacrificing Financial Performance

Wednesday, August 29, 2018

11:00 am ET 


Presented by:

Deborah Vancleave

Vice President of Revenue Cycle

Mosaic Life Care 


Description: Mosaic Life, servicing the St. Joseph and Kansas City areas of Missouri, is recognized nationally for quality, value and the patient experience. Over the last few years, Mosaic Life Care has undergone a transformation that was grounded in experience-based design. Mosaic Life Care is no longer considered a healthcare provider, but rather, a lifestyle company.


Mosaic Life Care understands that healthcare consumers have a choice and voice in their care, and that they must provide quality care, all while being fiscally sound.  The revenue cycle team is undertaking an ambitious overhaul of its financial structure, with more than 15 revenue projects scheduled taking place over five years. With such a large undertaking, everyone involved needs to be kept engaged, on track and focused on the end game of a better patient experience.


Learning Objectives:

  1. Understand how consumer trends impact healthcare revenue cycle
  2.  Discuss a strategic rollout of revenue cycle transformation, including tools, technology and project timing
  3. Learn the various components, including patient pay options, that can be used to engage patients
  4. Understand the internal workflow challenges and changes necessary to achieve consumer-related goals 

NAHAM Members: $0

Non-members: $25


Receive one (1) contact hour. 

*Please note that membership is not required to purchase this webinar, but you will need to have a NAHAM website login to access the online store. 

NAHAM AccessKeys Lessons Learned: A Conversation with 2018 Best in Keys Awardees

Thursday, September 6, 2018

1:00 pm ET 


Presented by:

Patti Consolver, CHAM
Senior Director of Patient Access
Texas Health Resources

Michelle King
Director, Patient Registration
Dignity Health


Moderated by: 

Stephanie Benintendi, MBA, CHAM
Corporate Director, Patient Access
Centura Health, Revenue Management
NAHAM Industry Standards Committee Chair 


Description: In 2018, NAHAM awarded the first Best in Keys awards to two hospitals who successfully implemented NAHAM AccessKeys® and demonstrated outstanding performance in four key performance indicators; Point of Service Collections to Revenue (POS-1), Estimate to Registration Rate (POS-6), Insurance Verification Rate (P-1), and Completed Pre-Registration Rate (P-4).

Join NAHAM for this complimentary webinar to hear from the awardees about how they achieved results. Michelle King, Director of Patient Registration at St. Rose San Martin and Patti Consolver, Senior Director of Patient Access at Texas Health Resources will discuss the changes that they implemented, how they ensured sustainability, how they received buy-in from their leadership and more. They’ll also answer your questions! Click here to submit questions for the presenters to be addressed during the live webinar.

This webinar is complimentary for both members and non-members. It offers one (1) NAHAM-approved contact hour.



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