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NAHAM Leadership Webinar Series
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Creating Leaders in Your Department

Presented by:
Brenda Sauer, RN, MA, CHAM, FHAM
Director - Patient Access, New York Presbyterian Hospital 
Immediate Past President and Conference Chair, NAHAM

NAHAM Contact Hours: 1

Recorded: February 10, 2015

Great teams always have good players on the bench who can go into the game if the person who is playing that position is injured or needs to come out of the game. Being a good leader, you need to develop the people who work for you; this is a tenet of being a good leader. Developing “bench strength” and succession planning must always occur to ensure a strong successful department. 

At the end of the presentation you will be able to:

  1. Identify the leaders in your department.
  2. Learn techniques to promote leadership opportunities for your employees.
  3. Describe a career ladder developed in my Patient Access Department.

Leadership Development: It's All About the Journey

Presented by:
Elizabeth Reason, MSA, CHAM
Director of Patient Access and MO Financial Services
St. Joseph Mercy Port Huron

Contact Hours: 1.0 NAHAM Contact Hours
Recorded On: January 22, 2015

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It's on your calendar again...a leadership development class.  When you see the appointment do you cheer?  Or do you think, eight hours away from my it really worth my time? This presentation will help you regain your passion about leadership development and the importance of sharing the journey with your colleagues and staff to insure what you learn is applied.  Using research data and personal experience, the presenter will explain how sharing the good, the bad, and the ugly in her own leadership journey helped her apply concepts learned to insure personal and professional growth.

At the end of the webinar, participants will be able to:

  1. Understand why sharing the leadership development journey is important
  2. Identify tools and resources that can be used to learn your leadership style preferences
  3. Understand how sharing the journey can improve employee relations
  4. Understand how sharing the journey can become a mentorship opportunity

Servant Leadership

Presented: December 9, 2014
NAHAM Contact Hours: 1

Jeff Brossard, BSHA, CHAM
Director of Patient Access
Mercy Hospital Springfield

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This presentation will dig into the differences between management styles, with particular emphasis on servant leadership.  Discover how servant leadership and mentoring, both co-workers and other leaders, can be an effective tool for generating high performing organizations. 

At the end of the webinar, participants will be able to:

  • Discuss the differences between a boss, a manager and a leader
  • Identify key characteristics of a successful leader
  • Compare and contrast effective/non-effective leadership
  • Explain Servant Leadership
  • Understand the importance of changing staff mentality from task oriented, process driven to results oriented, goal driven
  • Know how to mentor employees and other leaders

Developing Patient Access Leaders for Tomorrow

Presented by: Lisa Woods, Manager of Access Operations, WellSpan Health
Contact Hours: 1.0 NAHAM Contact Hour
Recorded: November 11, 2014

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Hear a detailed account of how WellSpan Health's Patient Access Department instituted an internal leadership development program to prepare for growth and succession in their rapidly growing Access departments. From conception and development to the inaugural program and its evolution over time, experience a detailed dissection of the various elements of the program, aimed at cultivating our leaders for tomorrow.

The webinar will:

  • Describe how WellSpan Health's rapid growth drove the need for an internal leadership development program, and how that program was implemented and molded.
  • Detail the various elements of the leadership development program, including what worked, what didn't and what has changed over time.
  • Discuss the challenges and successes of the leadership development program, including lessons learned, success stories, facilitation, participation, and relevance.

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