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Industry Standards Committee
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The NAHAM Industry Standards Committee manages and maintains the NAHAM AccessKeys and all associated products (User’s Guide, Pre-Registration Tiers, Data Source Guide and etc). The committee is charged with regularly reviewing the Keys ensure appropriate definitions and benchmarks. The committee facilitates the annual AccessKeys award and is charged with regular education around the AccessKeys to NAHAM members through the Access Management Journal articles and webinars.


Committee members are responsible fore the following activities:

  • Review and recommend updates to the AccessKeys KPIs and User’s Guide descriptions
  • Review the AccessKeys award criteria, make recommendations for updates or changes, and review AccessKeys applications annually
  • Plan, facilitate, participate in and/or lead quarterly AccessKeys education (typically webinars)
  • Plan and facilitate and/or draft quarterly AccessKeys articles for the Access Management Journal
  • Consider new KPIs or supplemental materials for the AccessKeys
  • Serve as a resource to members looking for assistance with the AccessKeys 

NAHAM 2020 - 2021 Industry Standards Committee Roster:


Stephanie Benintendi, MBA, CHAM (Committee Chair)Term concludes May 2022

Corporate Director, Patient Access

Centura Health

Highlands Ranch, CO


Robyn Berg, CHAM, Term concludes July 2021

Patient Access Manager
Olmsted Medical Center

Rochester, MN


Beth Broadway, CHAM, Term concludes July 2022

Senior Director, Patient Access Operations

SCL Health

Broomfield, CO


Michael Cobb, Term concludes July 2022

Business Analyst III

Emory Healthcare, Inc.

Atlanta, GE

Michelle Fox, DBA, MHA, FHAM, CHAM, Term concludes July 2021

Director, Revenue Operations and Patient Access

Health First

Rockledge, FL


Kimberly Huffman, Term concludes July 2021

Director, Patient Access Services

UT Southwestern Medical Center

Dallas, TX


Julie Kay (Committee Advisor), Term concludes July 2022

Vice President

Cerner Corporation
Nashville, MO


Terry KileTerm concludes July 2021

Regional Director

Millersville, PA


Suzanne Lestina, Term concludes July 2022

Executive Director, Revenue Cycle

UChicago Health

Downers Grove, IL


Lynn Otani, Term concludes July 2022

Patient Access/PFS Consultant

Otani Consulting Group

Torrance, CA


Craig Pergrem, Term concludes July 2022

Senior Director, Pre-Service and Onsite Access


Winston-Salem, NC


Paige PoppTerm concludes July 2022

Director, Patient Access

Reading Health System

Reading, PA


Melissa Salyer, Term concludes July 2022

Vice President, Implementation Services

AccuReg Software

Mobile, AL


Tugba Simsek-James, Term concludes July 2022

Director, Revenue Cycle

Northwell Health

Melville, NY

Rich Wade, CHAM, Term concludes July 2021

Director, Revenue Cycle Consulting

Experian Health/Passport

Franklin, TN


Kirsten Shaffer, (Staff Liaison)

Executive Director, NAHAM



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