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Policy Development/Government Relations Committee

The Policy Development/Government Relations Committee monitors and responds to regulatory issues that affect Patient Access professionals. This includes, but is not limited to, HHS and CMS regulations (e.g. IMM, MOON, ABN, HIPAA, EMTALA, MSP, 501r, patient identity, and advanced directives). The Committee also maintains and regularly updates the NAHAM Member Toolkits including the CMS and Joint Commission Survey Toolkits and Patient Identity Integrity Toolkit.


Committee members can expect to participate in these types of activities:

  • Identifying breaking regulatory changes and helping NAHAM support members through these changes
  • Regularly reviewing CMS websites for the issues noted above to ensure NAHAM can appropriately respond
  • Writing blog posts and Journal articles
  • Recommending hot topics related to Policy and Government Relations for NAHAM's content strategy
  • Monitoring the NAHAM Access Forum to respond to member questions in areas of the committee's expertise 

NAHAM 2020-2021 Policy Development / Government Relations Committee Roster:


Terese Davis, MBA, CHAM (Committee Chair), Term concludes May 2022

Director, Patient Access and Communications
NorthBay Healthcare System

Fairfield, CA

Jarrod Brown, CHAM (Committee Vice Chair), Term concludes July 2022

PAS Sr Director

Banner Health

Queen, AZ


Jessica Budri, CHAM, Term concludes July  2022
Director, Patient Access
Connecticut Children's
Suffield, CT


Pam Carlisle, CHAM, FHAM,Term concludes July 2021

Director, Revenue Cycle
Genesis Healthcare System

Zanesville, OH


Nancy Farrington, CHAM, FHAM,Term concludes July 2022

MIP Administrator - HIM
Main Line Health System
Broomall, PA


Veronica Hughes, CHAM,Term concludes July  2021

Regional Director, Ambulatory Business Services
MD Anderson Cancer Center
Houston, TX

Martin Muratore, MA, CHAM,Term concludes July 2022
Director, Patient Access Services
Stony Brook University Medical Center
South Setauket, NY


Mark Shuman, MPA, CHAA, CHAM, CRCP-I,Term concludes July 2021
Patient Access Manager
Mercy Health Ohio
Mason, OH


Carmen Voelz, FHAM, FHFMA, CHAM, Term concludes July 2022
Accordias Healthcare Services
Mount Juliet, TN


Molly Giammarco, (Staff Liaison)
Government Relations, NAHAM

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