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Contact Hour Information

NAHAM Defines a Contact Hour as any Activity:

  • That is directly or indirectly related to the practice of patient access services

  • That results in the acquisition of new knowledge and skills, or the enhancement of current knowledge and skills

  • Where the learner is responsible for determining that the professional development activity is appropriate, relevant, and meaningful to patient access services

  • In which the learner's attendance can be documented by a third party such as an employer, educational institution, or sponsoring organization.

Organizations or other entities that provide educational development activities to those working in or interested in working in the field of Patient Access Services do not need to apply to NAHAM for pre-approval or accreditation of their meetings, training events, or other learning activities.

Those holding the Certified Healthcare Access Manager or the Certified Healthcare Access Associate credentials must independently make the determination whether the learning activity  qualifies as an acceptable activity and thereby one that they may claim when fulfilling their certification maintenance responsibilities every two years.

Qualifying activities are those that address topics pertinent to patient access services, the healthcare field, general management development or interpersonal skills. All individuals should retain certificates of activities, transcripts, and copies of educational documents in their own personal continuing education file. We realize that some educational activities do not provide certificates, transcripts, etc. In this event, a supervisor’s signature attesting that one has successfully completed the stated activity will be accepted in the event of one's maintenance application is selected for an audit.

NAHAM’s Contact Hour Guide lists examples of the types of professional development activities that qualify towards CHAM and CHAA certification maintenance. Not every possible activity is listed as this document is intended to serve as a guide for the types of activities that one may claim. The overriding principle is that one clock hour of education is equal to one NAHAM Contact Hour.

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