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Sponsored Webinar: Patient Access Best Practices: How Clark Memorial Health

 

Successfully Implemented an Integrated, End-to-End Technology Solution

 

 

Thursday, May 28, 2020

2:00 PM EST


In the fight against COVID-19, Clark Memorial Health has been there for its community and patients. In fact, they have just completed the implementation of a new technology solution to ensure registrations are accurate, fast and pain-free. Join the webinar to hear first-hand how Clark Memorial’s patient access leaders overcame implementation challenges, including: consolidating and standardizing disparate systems; improving process, performance and user friendliness; and gaining the trust and commitment from skeptical patient access staff.

 

Presented By

 

Trent Hathaway

AVP, Project Services

PELITAS

 

Joe Gourley

Senior Director, Revenue Cycle

LifePoint Hospitals

 

Adrianne Griffin,

Manager of Patient Access

Clark Memorial Health


Earn NAHAM Contact Hours

 

This webinar is offered at no cost and will provide one (1) NAHAM-approved contact hour.

 

Unable to attend live? Register to receive a copy of the recording.


 


 

Sponsored Webinar: Patient Access Transformation at Mercy Medical

 


 
 

Tuesday, June 2, 2020

1:00 PM EST


Patient Access at Mercy Medical transformed a struggling unit to a robust call center that schedules both hospital services and physician office appointments. Mercy had been drowning in paper, losing orders and receiving frequent complaints. Transformations – including a digital workflow for orders and QA process for calls – improved outcomes so significantly that Patient Access was selected to add therapy and physician office scheduling to its services. This session will review the steps and outcomes achieved. Attendees will “walk through” a patient encounter with Mercy Medical, beginning with scheduling/pre-registration, and following up to the point of service. Participants will observe the workflows and QA processes that take place behind the scenes to ensure these touchpoints are smooth, efficient and incident-free.

 

Learning Objectives

 

  1. Discuss digital workflow for physician orders that eliminates lost orders and gives clinical areas a “window” into Central Scheduling.
  2. Evaluate quality review of scheduling and pre-registration calls conducted to improve customer service and issue resolution.
  3. Describe processes, technology and structure of Patient Access call center that performs hospital, therapy and physician office scheduling.
  4. Assess outcomes in patient and provider satisfaction, which improves upfront collections and reduces delays and cancellations.

Presented By

 

Tamara Arney
Patient Access Director
Mercy Medical Center (Canton, OH)

 

Peter Van Frayen

Sr. Director, National Sales
Vyne Medical

 

This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice. Any case studies, testimonials, examples, and illustrations included in this presentation originate from customer statements as general experiences, which are intended for informational purposes with no guarantee of users achieving similar results Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.

Earn NAHAM Contact Hours

 

This webinar is offered at no cost and will provide one (1) NAHAM-approved contact hour.

 

Unable to attend live? Register to receive a copy of the recording.



 

Sponsored Webinar: Key Considerations While Ramping Up Elective Services

 

Tuesday, June 9, 2020

1:00 PM EST


COVID-19 has shut off major revenue streams for healthcare providers – some estimate that U.S. hospitals are losing $50 billion each month* – and the rebound of patient volume is not guaranteed. As the urgent COVID-19 crisis subsides region by region, some health systems may be experiencing a huge influx of elective appointments across the board or in specific service lines, while others may continue to lose appointments due to patient fear and anxiety.

To survive, health systems must rigorously and proactively engage their constituents to bring back volumes.
In this webinar, you’ll learn strategies your health system can use to succeed through the unpredictable recovery period ahead:

  • Manage patient demand and optimize capacity across all resources and settings
  • Offer extra precautions with remote registration that reduces person-to-person contact and minimizes time in waiting rooms
  • Be proactive about financial clearance while providing compassionate assistance to patients to find coverage they may qualify for, and understand their potential financial responsibility and payment options

Presenters

Nancy Duario

CNIO and VP of MIS

Maimonides Medical Center

 

Stacey Hagen

Project Manager

Maimonides Medical Cente

 

Kelvin L. Young
Assoc. VP of Patient Access
McLeod Health

 

Joe Polaris
SVP of Product and Technology
R1 RCM

 

Earn NAHAM Contact Hours

 

This webinar is hosted by SCI Solutions and will provide one (1) NAHAM-approved contact hour.

 

 


Sponsored Webinar: The “New Normal” for Patient Access: How Virtual Waiting Rooms and

 

Touchless Mobile Self Check-in Will Transform Experience and Safety

 

 

Wednesday, June 17

12:00 pm EST

 

What will the new normal look like for patient access? How will the technology of Touchless Mobile Self-Check-in and Virtual Waiting Room help healthcare providers prepare against infectious disease exposure now and in the future? Join Vecna Technologies CEO Deborah Theobald and Vice President of Sales and Marketing Doug Fallon for an in depth look at how harnessing the power of technologies like mobile, biometrics and geofencing can drive safety and empowerment for patients and staff alike. The webinar will discuss how the latest patient intake technologies are helping hospitals and health systems improve safety while streamlining and optimizing their core patient access functions of accurate data collection, revenue cycle management, and driving positive patient experiences.

Presenters

Deborah Theobald

CEO

Vecna Technologies


Doug Fallon

Vice President Sales and Marketing

Vecna Technologies

 

Earn NAHAM Contact Hours

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members. 


Unable to attend live? Register to receive a copy of the recording.

 

 


 

Introducing NAHAM AccessKeys® 4.0

 

Monday, June 22

1:00 pm EST

 

Join members of the NAHAM Industry Standards Committee as they review the recently updated AccessKeys®, including the new 'Transparency' domain, new 'Financially Cleared Patients' KPI and updates to many benchmarks and definitions.


Panelists

 

Stephanie Benintendi, MBA, CHAM
Director, Finance and Operations, Network of Care 
Children’s Hospital Colorado
NAHAM Industry Standards Committee Chair 

Robyn Berg
Patient Access Manager
Olmstead Medical Center - Rochester

Suzanne Lestina
Executive Director, Access and Revenue Integrity
UChicago Medicine

Melissa Salyer, CRCR
VP of Implementation
AccuReg

 

Earn NAHAM Contact Hours

 

This webinar is offered at no cost and will provide one (1) NAHAM-approved contact hour.


Unable to attend live? Register to receive a copy of the recording.


 


 

Sponsored Webinar: How to use NAHAM’s AccessKeys to Foster a Problem-Solving Culture that

 

Transforms Patient Experience

 

 

 

Thursday, July 16

1:00 pm EST

 

Does this sound familiar…Patient Access operates in the mind set of workarounds and re-work? Imagine replacing the ‘just do it’ culture with a ‘problem solving’ culture that is self-managed with KPI’s. Access managers have the unique opportunity to foster an environment that supports high-performing teams, which in turn dramatically improves the experience patients have when they encounter those teams.

 

Hear Goshen Health’s success story and take home a vision with a blueprint on how move the needle from awful or average to good, better and best using NAHAM’s AccessKeys.

Learning Objectives

  1. Learn how Goshen Health improved accuracy, productivity, morale, turnover and wait times.
  2. Discover what a problem-solving culture is and how to foster it in Patient Access.
  3. Obtain a strategic blueprint on how to transform Patient Access using the AccessKeys.

 

Presenters

  • Paul Shorrosh, Founder & CEO, AccuReg
  • Sue Plank, Director of Patient Access, Goshen Health

 

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members. 


Unable to attend live? Register to receive a copy of the recording.


 




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