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Sponsored Webinar: Virtual Intake Management — How Jackson Health System Quickly Adapted Patient Access for COVID-19 and the Future 

 

 

Tuesday, August 11

2:00 pm EST

 

COVID-19 forced healthcare providers to quickly adapt their processes and procedures to keep their patients and staff safe. During this webinar, you’ll hear how Jackson Health System (JHS) created innovative solutions with tools they already had to address the concerns surrounding COVID-19 and transmission rates. You’ll also learn how JHS is addressing these concerns long-term. We will discuss virtual intake management and the future of post-COVID patient access.



Learning Objectives
  • Innovative ways to adapt patient access processes during a pandemic
  • Tools that will help you address these concerns long-term
  • How to implement virtual intake management in your organization

 

 

Presenters

 

Kristine Anderson
VP, Solutions Management
PELITAS

Brett Olitzky
Associate Director of Corporate Patient Access
Jackson Health System

 

 

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.



 

Sponsored Webinar: Patient Access & Patient Transfer: Accelerating Your Digital Communications During and Beyond the Pandemic

 

Wednesday, August 19

1:00 pm EST

 

The COVID-19 pandemic has challenged healthcare organizations across the country to reinvent the way they provide care to patients in this new normal. During these challenging times, it’s critical for healthcare organizations to have the people, processes and technology in place to empower their teams with the tools to safely deliver the best patient care possible.

One of the critical areas that has been significantly impacted by the pandemic is patient transfer. Patient transfer serves as a critical link between those patients that need advanced care and the facilities that can provide that care. Patient transfer operations are extremely time sensitive and inherently complex – challenges that have become further exacerbated by COVID-19. The outdated communication and phone systems used by health systems and transfer centers across the country were simply not built to handle the dynamic functions required to effectively conduct a patient transfer – the types of cases in which the right communication solutions truly save lives.

Discover how two healthcare systems improved both quality of care and bottom-line growth in this new normal by adopting cloud-based unified communications technology in their contact centers to enhance patient access and patient transfer operations. Learn more about how Banner Health saw a $14 million-dollar benefit in just one year by using LinkLive Healthcare for their patient transfer communications from Charley Larsen, RN Senior Director of Transfer Services; and hear Shannon Hubler, Chief Operating Officer at The South Bend Clinic, share how his contact center reduced their abandonment rates by 200% using Revation’s LinkLive Healthcare solution.

 

 

Presenters

 

Pat Reetz
Senior Vice President of Products & Markets
Revation Systems

Ed Young
Healthcare Account Executive
Revation Systems

 

 

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.




 

Sponsored Webinar: Floyd Medical Center Improves Quality, Financial Performance and Patient Experience with Trace

 

Tuesday, August 25

2:00 pm EST


Join us for a complimentary webinar as Yolanda Miller, Patient Access Director at Floyd Medical Center, shares diverse perspectives on the implementation and impact of Trace® software across her health system. Floyd Medical Center leverages the full breadth of voice, fax and image tools built into the Trace platform. The presentation will share use cases from numerous areas including scheduling, insurance verification, pre-registration, case management, patient financial services, and billing. Details will include the impact on quality, employee alignment, patient experience, regulatory compliance, upfront collections, and overturned denials. Participants will learn in an engaging, story-based format that paints a picture of life before and after implementation.

Participants will learn how Floyd Medical Center uses Trace to assist with:

  1. Facilitating compliance with Floyd’s quality standards, protocols and scripting.
  2. Document retention to help overturn denials and support payer audits.
  3. Reinforcement of best practices in patient financial communications.
  4. Support for employee training, coaching and mentoring.

This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.

 

Presenters

 

Yolanda Miller, BSHA, CHAM
Director, Patient Access | Revenue Cycle Management
Floyd Medical Center (Rome, GA)

Meg Michael, RN
CNIO & VP of Operations
Vyne Medical

 

 

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.






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9/9/2020 » 9/30/2020
The NAHAM Online Experience: Live and on-Demand Education Inspired by the 46th Annual Conference

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