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Sponsored NAHAM Town Hall: COVID-19


Sponsored by AccuReg

Friday, April 10
12:00 pm EST


In an effort to provide opportunity for connection with other Patient Access professionals during this unprecedented time, NAHAM is hosting a Town Hall style webinar on Friday, April 10 at 12:00pm Eastern. Join industry experts who will answer your questions about processes and best practices during COVID-19. Submit your questions in advance or during the webinar; live Q&A will be available.



Cathy Pallozzi, CHAM, CCS
Director, Patient Access
Albany Medical Center


Elizabeth Reason, MSA, CHAM, CBCS
Director of Patient Financial Services
Lake Huron Medical Center


Michelle Fox, DBA, MHA, FHAM, CHAM
Director Revenue Operations/Patient Access
Health First


Wendy Roach, RDMS, CHAM
Director, Patient Access
Advocate Good Shepherd Hospital


Jackie Jordan, CHAM
Manager, Patient Access
Kadlec Regional Medical Center


Earn NAHAM Contact Hours

The NAHAM Town Hall webinar provides one (1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  



NAHAM Sponsored Webinar: Developing a Best-in-Class Quality Review Program



Thursday, April 23

12:00 pm EST

Join us for a complimentary webinar as thought leaders from Vyne Medical and Moffitt Cancer Center share practical steps to conducting quality review for improved revenue cycle outcomes.

Variation in revenue cycle quality leads to issues with denials, delays and increased costs. Methods are needed to ensure consistency so that efficient and effective billing can occur. Moffitt Cancer Center launched a quality department to conduct consistent, unbiased quality assurance in the revenue cycle. Quality auditors oversee training and system support for the revenue cycle’s five key departments and 700+ team members. Moffitt implemented the Trace Quality Assurance™ platform from Vyne Medical and leverage scorecards, reporting and dashboards to track and trend quality performance over time. The review process provides a controlled base to reinforce efficiency, accuracy and accountability across teams. By catching and correcting errors before they move downstream, Moffitt can send claims out cleaner, reduce denials and bring in more cash.

Learning Objectives

  1. Describe the structure and role of a revenue cycle quality review department.
  2. List performance measures and metrics used to calculate quality scores.
  3. Assess frequency of quality reviews and strategies to incentivize team members.
  4. Discuss key capabilities of a quality review system, from scorecards to dashboards.
  5. Identify outcomes resulting from a quality review process in the revenue cycle.



  • Lynn Ansley, Senior Director, Revenue Cycle, Moffitt Cancer Center
  • Rebecca Ashe, Manager, Revenue Cycle Quality and Training, Moffitt Cancer Center
  • Scott Overholt, Chief Business Officer, Vyne Medical

*This webinar is part of a joint program with Vyne Medical and the Moffit Cancer Center and has been prepared for informational purposes only. The content does not constitute legal advice.


Earn NAHAM Contact Hours

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


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