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Sponsored Webinar: Working from Home - Now What? Delivering a Consistent Quality Experience in Patient Access

 

Wednesday, October 28

1:00 pm EST


As your patient access representatives work from home at unprecedented levels, this session will explore best practices and technology that can help you not just manage a remote workforce, but improve end to end quality of patient experience, give top talent flexibility, visibility. We will hear from a Patient Access Leader at UC Health how they sent 700+ patient service representatives home, what worked, and what they have learned from the experience, and from Avaya’s Healthcare Practice Leader sharing how Contact Center Technology, Analytics, Workforce Management, and even AI tools can turn a crisis into a better experience for everyone.

 

Presenters

 

Tara Mahoney
Corporate Consulting Senior Director
Avaya

Beth Asbrock
Sr. Telecommunications Engineer
IS&T Network Services

 

 

Earn NAHAM Contact Hours

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.


 

 


Sponsored Webinar: Floyd Medical Center Improves Quality, Financial Performance and Patient Experience with Trace

 

Wednesday, November 4

1:00 pm EST


Join us for a complimentary webinar as Yolanda Miller, Patient Access Director at Floyd Medical Center, shares diverse perspectives on the implementation and impact of Trace® software across her health system. Floyd Medical Center leverages the full breadth of voice, fax and image tools built into the Trace platform. The presentation will share use cases from numerous areas including scheduling, insurance verification, pre-registration, case management, patient financial services, and billing. Details will include the impact on quality, employee alignment, patient experience, regulatory compliance, upfront collections, and overturned denials. Participants will learn in an engaging, story-based format that paints a picture of life before and after implementation.

Participants will learn how Floyd Medical Center uses Trace to assist with:

  1. Facilitating compliance with Floyd’s quality standards, protocols and scripting.
  2. Document retention to help overturn denials and support payer audits.
  3. Reinforcement of best practices in patient financial communications.
  4. Support for employee training, coaching and mentoring.

 

This webinar is part of a joint program with Vyne Medical and has been prepared for informational purposes only. The content does not constitute legal advice. Hyperlinks included are provided for convenience and may lead to resources located on servers maintained by other persons or organizations. Vyne is not responsible for the privacy practices of the third-party websites.

 

Presenters

 

Yolanda Miller, BSHA, CHAM
Director, Patient Access | Revenue Cycle Management
Floyd Medical Center (Rome, GA)

Meg Michael, RN
CNIO & VP of Operations
Vyne Medical

 

 

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.


 


NAHAM's Career Development Webinar Series: Career Development within Patient Access Services

Wednesday, November 18

1:00 pm EST


Join Amy Curtis, CHAM, and Kimberly Huffman, CHAM, as they discuss the implementation of new job titles and descriptions for the entire Patient Access department at UT Southwestern University Medical Center to include a career ladder. Additionally, learn how they developed corresponding training and education for new hires, annual competencies and promotions.

Presenters

 

Amy Curtis, CHAM
Admissions Manager, Patient Access Services
UTSouthwestern

Kimberly Huffman, CHAM
Patient Access Manager
UTSouthwestern

Donald Drummy, CHAM
Specialty VP, Healthcare Revenue Cycle
Change Healthcare

 

Earn NAHAM Contact Hours


This NAHAM sponsored webinar provides one (1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.

 


Sponsored Webinar: Banner Health's RevCycle Modernization Journey

 

Wednesday, December 2

12:00 pm EST


Transforming PAS at Banner Health to embrace new People, Processes and Technology for a Better staff and patient experience.

Learning Objectives
  1. Understand how to drive significant change in Culture.
  2. Identifying operational gaps and opportunities.
  3. Driving change during Covid-19, How to track results.

Presenter

 

Becky Peters

Executive Director Patient Access
Banner Health

Earn NAHAM Contact Hours

 

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.


 





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