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Contact Hour Guidelines

Ongoing learning and enhancing one’s skills are crucial to any professional today – especially those who hold a certification in their field. That is one reason why NAHAM, like many other certifying bodies, has a certification maintenance requirement associated with our credential program.


NAHAM defines professional development as any activity:

  • Where the certificate holder is the learner; that is directly or indirectly related to the practice of patient access services;

  • That results in the acquisition of new knowledge and skills, or the enhancement of current knowledge and skills;

  • There the certificate holder is responsible for determining that the professional development activity is appropriate, relevant, and meaningful to patient access services;

  • In which the certificate holder's attendance can be documented by a third party such as an employer, educational institution, or sponsoring organization.

NAHAM's updated Guide to Contact Hours is a listing of professional development activities that are examples of the types of qualifying activities you should participate in over the years in order to obtain the necessary amount of hours to maintain your certification. Click the link below to view the document and understand that you may claim other activities which are not listed - it is a reference to guide you to understand the types of activities you should participate in on an ongoing basis to stay up to date in your field.

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