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Updates to the NAHAM Patient Experience Toolkit
Author: Wendy Roach, RDMS, CHAM

Date: September 2020

 

Popping the Question ... Does Employee Engagement Feed Patient Experience?
Author: Susan Milligan, CHAM, CRCR

Date: July 2020

 

Stay Connected With the NAHAM Connections Podcast: Episode 1 - Learning Empathy to Improve the Patient Experience
Author: Susan Milligan, CHAM, CRCR

Date: April 2020

 

The Patient Experience: Serving Multiple Generations
Author: Regan Engelhardt, CHAM

Date: March 2020

 

Self-Service Technology and the Patient Experience
Author: Gina Stevens

Date: March 2020

 

Communicating With AIDET®
With Stephanie Striepeck

Date: March 2020

 

How Does Patient Access Support Magnet Recognition?
Author: Morgan Manghera, NAHAM Associate Editor

Date: March 2020

 

Acting With Empathy During COVID-19
Author: Susan Milligan, CHAM, CRCR

Date: March 2020

 

NAHAM 46th Annual Conference Session Preview: Increasing Awareness and Support of LGBTQ+ Patients
Author: Scott Wood

Date: March 2020

 

NAHAM 46th Annual Conference Session Preview: How to Use NAHAM's AccessKeys® to Foster a Problem-Solving Culture That Transforms Patient Experience
Author: Paul Shorrosh, MBA, MSW; and Sue Plank

Date: March 2020

 

NAHAM 46th Annual Conference Session Preview: Building a Bridge Between Hospital and Ambulatory Access
Author: Cindy Hagenow, CHAM, and Brandi McGinnis
Date: March 2020

 

Factors Impacting the Full Adoption of Patient Portals Within Healthcare Organizations: Part 1
Author: Dr. Radica Bissoondial, Dr. Gwendolyn Avington, Dr. Louisa Arthur-ofei, Dr. Emma Haynes, Dr. Tejram Basdeo
Date: February 2020

 

Factors Impacting the Full Adoption of Patient Portals Within Healthcare Organizations: Part 2
Author: Dr. Radica Bissoondial, Dr. Gwendolyn Avington, Dr. Louisa Arthur-ofei, Dr. Emma Haynes, Dr. Tejram Basdeo
Date: February 2020

 

Hooked on a Feeling: Using Empathy to Create a Positive Patient Experience
Author: Susan Milligan, CHAM, CRCR
Date: February 2020

 

NAHAM Leadership Profile: Michelle Fox, DBA, MHA, CHAM
Author: Michelle Fox, DBA, MHA, CHAM
Date: February 2020

 

Preparing for the New Decade
Authors: Suzan Dillery, CHAM; and Norma Allen, MBA, CHAM
Date: December 2019

 

The Access Line: Increasing Access to Care
Authors: Kevin Smith, MPA, CHAM, Marisol Gonzalez, RN, MPH, and Allison Precht, MA, LPC, CADC
Date: November 2019

 

The Millennial Approach to Healthcare
Author: Jennifer Dzendzel

Date: January 2019

 

The Powerful Benefits of a Centralized Patient Access Department
Author:  Cynthia M. Yerger  

Date: January 2019

 

De-Escalation Tatics at the Point of Entry
Author: Debbie Ream, MS, MA, RN; Carla Weber, MS, CCNS, RNC

Date: August 2018

Recipient of the 2019 Doris E. Gleason Publications Award

 

The Joint Commission Incorporates NAHAM Proposal on the Use of Distinct Naming Conventions for Newborns
Author: Frank Moore

Date: August 2018

 

Developing a Robust Patient Feedback Loop
Author: K’Dawn Jackson, CHC, Chief Compliance Officer, Hidalgo Medical Services

Date: May 2018

 

Awareness: The First Step in Fighting the Opioid Crisis

Author: Beckie Shaulinger

Date: March 2018

 

A Conference Experience to Impact the Patient Experience

Author: Kelley Watson

Date: November 2017

 

The Dos and Don’ts of Collecting Patient Information

Author: Frank Moore

Date: March 2017

 

AccessKeys® 3.0 Now Available for Download!
Author: NAHAM Government Relations
Date: February 2017

 

NAHAM Launches Best Practice Recommendations for the Collection of Key Patient Data Attributes

Author: Frank Moore

Date: December 2016

 

Help Patients Help Themselves

Author: Jeff Brossard-Sims

Date: September 2016

 

Striving for One Call: Achieving Excellence in Pre-Access Operations

Author: Michael Sciarabba, CHAM

Date: March 2016


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9/9/2020 » 9/30/2020
The NAHAM Online Experience: Live and on-Demand Education Inspired by the 46th Annual Conference

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