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NAHAM 43rd Annual Conference Recordings (2017)  

Each of the below sessions were presented at the NAHAM 43rd Annual Conference, April 25 - 28, 2017. Each session is worth 1.25 NAHAM contact hours. 

These sessions are available for $25 for NAHAM members and $40 for non-members.  

*Please note that membership is not required to purchase these on-demand webinars, but you will need to have a NAHAM website login to access the online store.  

Branding the Patient Experience in the Emergency Room

Presented by Lisa Favors, CHAA, l Six Sigma, Women In Business Certification, Patient Access Emergency Department Manager, Washington Adventist Hospital

Customer Service to Patient Experience: The Cultural Shift 

Presented by Catherine Pallozzi, CHAM, Director, Patient Access, Albany Medical Center


Empowering Patients to Take an Active Role in their Financial Outcomes: Unitypoint Health Case Study

Presented by Suzanne Lestina, CPC, FHFMA, Vice President, Revenue Cycle Innovation, Avadyne Health; Glenda Seemiller, Director of Patient Access/Identity Theft Officer, UnityPoint Health – Des Moines


Financial Clearance Redefined

Presented by Jennifer Cameron, MBA, Director, Patient Access, Children’s National Medical Center

Patient Connect University: Helping Connect the Pieces to Provide Better Customer Service for your Community

Presented by Erin Coffey, MPA, CHC, Compliance Officer, Patient Access Supervisor, Jefferson Healthcare Medical Center and Christine Curtis,  Performance Improvement Specialist, Jefferson Healthcare Medical Center

Promoting Value Through Transparency

Presented by Stephanie Benintendi, Corporate Director, Patient Access, Centura Health

Professional Pathway and Advancement Opportunities for Patient Access Services

Presented by Veronica Hughes, BS, Patient Access Director, Childrens Health Systems of Texas; Jenny Valcarce, Patient Access Manager, Children's Health Systems of Texas


Redesigning the Patient Experience: A Consumer-Centric Multi-Digital Model

Presented by Georgina Trunzo, BA, Senior Director, Revenue Cycle/Patient Access, University of Pittsburgh Medical Center


Taking it to the Street: Emerging Practices for Hospitals to Engage Patients in the Field and on the Phone

Presented by Mary Lee DeCoster, Consultant, Integrated Health Management Services and Larry Roberts, Principal and Chief Information Officer, Integrated Health Management Services 

Targeted Coaching to Improve Patient Experience and Increase Agent Engagement

Presented by Lynn Bancroft, Business Development Manager, Envision


The Art of Accommodation: Creating an Outstanding Customer Service Experience

Presented by Toby Edwards, BS, CRA, RT(R), Imaging Services Manager, Winter Haven Hospital


There Is No They: Mastering The Changing Culture of Healthcare

Presented by Larry Johnson, MA, CSP, Owner and Partner, Johnson Training Group

Transgender: A New Awareness of Gender Identity within Healthcare Registration

Presented by Wendy Roach, CHAM, Director, Patient Access, Advocate Health Care

Using NAHAM AccessKeys and Benchmarking to Reduce Costs 

Presented by Danielle Andujar,MBA, CHAM, Regional Director, Patient Access, Novant Health


What's Your Story? A guideline of the "stories" of the Revenue Cycle activities from a Single Billing Office

Presented by Suzan DilleryCHAM, CHAP, Revenue Cycle Training Specialist, Community Health Network 


NAHAM 42nd Annual Conference Recordings (2016)  

Each of the below sessions were presented at the NAHAM 42nd Annual Conference, May 24 - 27, 2016. Each session is worth 1.25 NAHAM contact hours. 

These sessions are available for $25 for NAHAM members and $40 for non-members.  

*Please note that membership is not required to purchase these on-demand webinars, but you will need to have a NAHAM website login to access the online store.  


Aerodynamic Leadership: Discovering Your Leadership Shape
Presented by Toby Edwards, CRA, RT(R), Director of Imaging Services, Lake Wales Medical Center


Analyzing Staff Responsibilities to Align Pay Grades Within the Revenue Cycle
Presented by Rebecca Haymaker, Director of Registration and Technical Services, UW Health

Enhancing Patient Navigation and Integration Utilizing Video Conference Technology
Presented by Nancy DeSantis, Manager, Patient Access, University Hospitals of Cleveland 

Extensive New Hire Education Program: Producing Positive Results
Presented by Shellie Zuroske, CRCR, Revenue Cycle Trainer, OSF Saint Anthony Medical Center

How Stanford Health Care – ValleyCare Experienced Revenue Cycle Success and Boosted Patient Satisfaction

Presented by Megan Ostermayer, Manager of Patient Access, Stanford Health Care; and Katherine Murphy, FHAM, CHAM, Vice President, Sales Consulting, Experian Health

How to Alleviate Financial Stress So Patients Can Focus On Healing
Presented by Brandon McCord, M.A., MBA, Pre-Service Director, Ochsner Health System; and Jim Czajkowski, BA, Regional Vice President, Clinical Solutions, Experian Health

If Cash is STILL King, Patient Experience is Queen
Presented by Patricia Kloehn, MBA, CEO, HealthWide Solutions, LLC.


Improving Upfront Collections through Accountability and Engagement
Presented by Danielle Andujar, BS, MBA, Assistant Director, Onsite Patient Access, Novant Health

Jazz up Your Collection Efforts at Point of Service - We Did!
Presented by Jess Sands, BS, Manager, Patient Access, Boulder Community Health; and Shauna Wardrop, CRCE-I, Director, Client Engagement, Cardon Outreach

Meeting Consumer Demands in a Multi-Channel Digital Access Model
Presented by Angela Charonis, Director, Revenue Cycle Customer Service, University of Pittsburgh Medical Center; and Amy Saunders, Senior Manager, Application Management, University of Pittsburgh Medical Center 

Patient Access Council: Empowering Staff through Collaboration
Presented by Savannah Lacy, Admissions Supervisor, Children's Mercy

Rural Health Clinic Partnerships to Improve Patient Care and Payer Mix Opportunities
Presented by Julene McAlister, BSN, President, Meridian Healthcare Consultants, LLC

Success Stories with NAHAM's AccessKeys

Presented by Terry Kile, CRCP, Regional Director, Litmos Healthcare Division


The Virtual World: Providing Access Services From Home!

Presented by Tracey Shetter, CHAM, CHAA, CPAT, Manager, Access Call Centers, WellSpan Health

Welcome Aboard UAMS Simulation Flight 4301: Non-Stop Service to Patient-Centric Care
Presented by Sarah Webb-King, B.S., CHAM, 
Epic Certified, Instructional Development Specialist, University of Arkansas for Medical Sciences

NAHAM 41st Annual Conference (2015)  

1,000 Sites with a Single-Voice Standardizing Excellence

Presented by Tracy Manfredo, Director, Corporate Revenue Cycle, Central Recruitment/Floater Pool Services 
**This is a Patient Experience Session**

Family Financial Services – The Post Affordable Care Act Concierge Model of Financial Counseling 
Presented by Laura Handy-Oldham, Director, Patient Access, Phoenix Children's Hospital

Implementation of an "At-Home" Remote Registration Program" 
Presented by Julie Champayne, Regional Manager, Patient Access, CHE Trinity Health – West Michigan Mercy Health

Improving the Patient Financial Experience to Effectively Collect in a Consumer World 
Presented by Suzanne Lestina, Vice President, Revenue Cycle Innovation, Avadyne Health

**This is a Patient Experience Session**


Leading in a Lean Environment

Presented by Amanda Langston, CHAM, Director, Patient Access, Mercy

Post-Secondary Education for Patient Access Services: Creating the Non-Accidental Profession 

Presented by Nicole Fountain, CHAM, Director, Revenue Cycle, OSF Saint Anthony Medical Center

Preparing for Tomorrow – An Access Leadership Development Program 
Presented by Lisa Woods, CHAM, Manager of Access Operations, WellSpan Health


This Conversation May Be Recorded for Quality Purposes

Presented by Patti Consolver, CHAA, CHAM, Senior Director of Patient Access, Texas Health Resources

Utilizing Technology to Drive POS Collections & Patient Processing 
Presented by Autumn Davis, CHAA, Manager, ED Patient Access/EDUC, Centra Health

We Will Get Your Auth 
Presented by Nakesha Muldrow, Manager, Hospital Access Operations, WellSpan Health

Welcome to the Conveniency Room? Implementing Online Reservations in the ER 
Presented by Emily Goldenberg, CHAM, Patient Access Manager, Halifax Health

**This is a Patient Experience Session**

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AZHAM Annual Conference

8/23/2018 » 8/24/2018
COHAM Annual Conference



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