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Conference Committee
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The Conference Committee assists with the planning of the NAHAM Annual Conference. The committee is charged with developing an educational program that meets the needs of conference attendees, and listening to attendee feedback to improve the event year over year. Members in ambulatory care settings are strongly desired for this committee.


Committee members are responsible for the following activities:

  • Discussions to determine the theme of the Annual Conference
  • Vetting and ultimately determining keynote speakers
  • Evaluating the conference schedule and providing suggestions for improvement
  • Thorough review of learning lab proposals, which ultimately determines the program content for the conference
  • Providing feedback to selected learning lab speakers on content and their specific presentation
  • Lending subject matter expertise to the development of general sessions and networking activities
  • Assisting with onsite volunteer opportunities, including social events and the moderation of educational sessions

NAHAM 2020-2021 Conference Committee Roster:


Cathy Pallozzi, CHAM, CCS (Committee Chair), Term concludes May 2022

Assistant Vice President, Hospital Access and Registration
Albany Medical Center
Albany, NY


Yvonne Chase, CHAM, Term concludes concludes July 2022

Section Head Patient Access & Business Services 

Mayo Clinic Arizona/Florida

Phoenix, AZ


Adrienne Christiansen, CHAM, Term concludes concludes July 2022
Manager, Prior Authorizations
U of U Hospital
Salt Lake City, UT


Suzan Dillery, CHAM, Term concludes concludes July 2022
Revenue Cycle Performance Specialist
Community Health Network
Indianapolis, IN

Rozanne Hickok, CHAM, Term concludes July 2021
Education Specialist Learning and Development
OakBrook, IL


Emily Kowalski, Term concludes July 2021

Patient Access Supervisor

Seattle Cancer Care Alliance

Seattle, WA


Lance Mills, Term concludes July 2022
Sales Director
Plano, TX

La Donna Post, CHAA, CHAM, Term concludes July 2022
PAS Manager
UT Southwestern Medical Center
Dallas, TX

Philip Quick, CHAM, Term concludes July 2021
Associate Vice President, Patient Access
Rush University Medical Center
Chicago, IL


Christopher Rhodes, CHAM, Term concludes July 2021

Manager of Patient Access
Carson Tahoe Health
Carson City, NV

Maxine Wilson, CHAM, Term concludes July 2022
NAHAM Ambassador
Clinton, TN


Arlene Wright, CHAM, Term concludes July 2022
Supervisor, Outpatient Center
Bayhealth Medical Center
Dover, DE

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