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Certification Commission


Certified Healthcare Access Manager logo Certified Healthcare Access Associate logo


The Certification Commission ensures the quality and integrity of NAHAM’s certification programs by developing and establishing program policies, regulations, and examination materials. Members interested in the certification process and assisting with the CHAM and CHAA examinations are encouraged to participate. To access the Certification Commission Policies & Procedures Manual, click here.


Committee members can expect to participate in these types of activities:


·       Establish and administer all policies and procedures to assure the effective functioning of the CHAA and CHAM certification programs

·       Develop and administer valid and reliable certification exams through a comprehensive exam development process in consultation with the contracted testing company

·       Determine overall eligibility requirements of candidates for certification in accordance with the goals of NAHAM

·       Establish and communicate all pertinent decisions, goals, and strategies and accordance with the overarching goals of NAHAM


NAHAM 2019-2020 Certification Commission Roster:


Gina McKenna, CHAM (Chair)

Vice President, Patient Experience & Consulting
HealthWide Solutions
Edwards, CO

Katherine Harwood, CHAM

Business Services Manager
University Healthcare
Salt Lake City, UT 


Sarah Branish, CHAM

Group Director Revenue Management
Centura Health/Parker Adventist Hospital
Parker, CO


Deborah Denhoff, CHAM, CHAA

Admissions/Registration Manager

Hennepin County Medical Center

Minneapolis, MN


Linda Dejoie, CHAM

Patient Access Manager 

St. Joseph's Hospital

Nashua, NH


Angela Keehn, CHAM

Patient Access Manager

Sparrow Ionia Hospital

Ionia, Michigan


Natasha Reliford, CHAA
Avdanced Care Command Specialist
Phoebe Putney Hospital
Albany, GE

Jessica Sklenar, CHAA
Patient Access Associate
SCL Health
Broomfield, CO


Beth Kolberg, CHAM

Director, Medical Grp Rev Cycle

Kalispell Regional Medical Center

Kalispell, MT


Sandra Waggoner, CHAM

Pre-Access Manager

Texas Health Resources

Fort Worth, TX


Dale Sanders

Associate Professor/Director of Health Care Administration

Alma College


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more Calendar

9/9/2020 » 9/30/2020
The NAHAM Online Experience: Live and on-Demand Education Inspired by the 46th Annual Conference


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