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Certification Commission


Certified Healthcare Access Manager logo Certified Healthcare Access Associate logo


The Certification Commission ensures the quality and integrity of NAHAM’s certification programs by developing and establishing program policies, regulations, and examination materials. Members interested in the certification process and assisting with the CHAM and CHAA examinations are encouraged to participate. To access the Certification Commission Policies & Procedures Manual, click here.


NAHAM 2019-2020 Certification Commission Roster:


Gina McKenna, CHAM (Chair)

Vice President, Patient Experience & Consulting
HealthWide Solutions
Edwards, CO

Katherine Harwood, CHAM

Business Services Manager
University Healthcare
Salt Lake City, UT 


Sarah Branish, CHAM

Group Director Revenue Management
Centura Health/Parker Adventist Hospital
Parker, CO


Deborah Denhoff, CHAM, CHAA

Admissions/Registration Manager

Hennepin County Medical Center

Minneapolis, MN


Linda Dejoie, CHAM

Patient Access Manager 

St. Joseph's Hospital

Nashua, NH


Angela Keehn, CHAM

Patient Access Manager

Sparrow Ionia Hospital

Ionia, Michigan


Beth Kolberg, CHAM

Director, Medical Grp Rev Cycle

Kalispell Regional Medical Center

Kalispell, MT


Sandra Waggoner, CHAM

Pre-Access Manager

Texas Health Resources

Fort Worth, TX


Dale Sanders

Associate Professor/Director of Health Care Administration

Alma College


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