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Maintaining Your CHAM Certification

Your CHAM Certification Maintenance Headquarters

In order to best serve our Patient Access professionals during the COVID-19 pandemic, we have extended the CHAM recertification period to July 31, 2020.  You will have until this date to complete and submit your application.  Do note that hours towards recertification in 2022 will begin on 8/1/2020.


Maintain your CHAM certification for healthcare access management through work experience and NAHAM-approved contact hours. All CHAM certifcants must recertify in June, despite the month the certification was earned. 


For a quick overview of the recertification process, please view this short webinar.


Requirements for CHAM Certification Maintenance : 
• Minimum of sixty (60) contact hours. Ten (10) of these hours must be NAHAM-approved contact hours
• Worked 1,500 hours in those two (2) years in a position relevant to patient access services. 
• Payment of $50 (members) or $150 (non-members). 
• All contact hours and application for renewal are input online in your Certification Central dashboard. Please contact NAHAM if you do not have your UserID/Passcode.


You can also find information about maintaining your certification in the Certification Manual

PLEASE NOTE:  All CHAM's recertify in the month of June, despite the month you earned your credential. 


How to Renew: 
1. Log-in on the NAHAM website with your unique UserID and Password (if you do not know it please contact NAHAM directly and do NOT create another profile). 
2. Head to your dashboard by clicking "Certification" then "Certification Central." 
3. Once re-directed to your dashboard, click “Begin” next to your CHAM recertification application
4. After you enter your 60 contact hours, you will be able to complete the rest of your application (Please note: You can submit contact hours, but you will not be able to complete the application until June 1st) 
5. Submit your application and make a payment of $50 (members) or $150 (non-members).


Has your certification expired? No problem - participate in our Retroactive Maintenance Program to renew your credential today!

Frequently Asked Questions :

How long am I certified for?

All certification cycles are two years. Those who participated in the certification maintenance program in June 2018 will have a CHAM credential "good through" date of May 31, 2020. A two year cycle has been established to maintain current knowledge with the changing aspects of patient access. This time interval has further been established as appropriate given the national standards for certification. 

When am I due to recertify?
You may check the status of your certification at any time by logging into your Certification Central dashboard. Once logged in, please click "Certification" and then "Certification Central" and you will be redirected to your dashboard.

When can I submit my application?
Certification maintenance applications for the upcoming cycle are accepted between June 1-30, 2020 and payments are accepted via mail no later than June 30th (postmark date).

How do I submit my hours/payment?
All contact hours are submitted online; you may log hours at any time in your Certification Central dashboard. Please note: you can only submit your application and pay online during the month of June via your dashboard with a credit card or choose "Submit without Payment" to mail us a check payment.

What happens if I miss the application deadline?
Those who do not submit certification maintenance materials by June 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential. Eligibility note: if your certification lapsed more than 2 recertification cycles ago, you must retake the exam.

What's the timeframe for hours I can submit?
Contact Hours to be reported (60) must have been earned between June 1, 2018 and May 31, 2020.

Do I need to keep any of my materials after I submit them online?
Yes, 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed. Additionally, supervisors of those selected for audit will be contacted to confirm the requisite hours have been worked  during the two (2) year time frame.


The audit serves as a mechanism to ensure that certificants are meeting the minimum standards to maintain the knowledge and skills needed to remain current in the field of patient access.


Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAM and the CHAA. NAHAM requires those holding the CHAM credentials to participate in the Certification Maintenance Program in order to retain their certification.


As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.


Continuing competence is defined by NAHAM as demonstrating knowledge, skills, or ability to proficiently perform as a certified manager in patient access throughout the certificant's career. NAHAM promotes continued competence throughout the certificant's career by requiring periodic submission of contact hours and ongoing work experience.


While NAHAM makes every effort to ensure that all certification maintenance reported to NAHAM are of the highest quality, it is incumbant on the certificant to maximize their learning through the documented activities. 

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual's responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.

Please review the chart below for timelines associated with certification maintenance. 

CHAM Credential Earned . . . CE Hours Required Earn CE Between . . . Submit By
An odd numbered year 2017 or earlier 60 Hours June 1, 2017 - May 31, 2019 June 30, 2019
An even numbered year 2018 or earlier 60 Hours June 1, 2018 - May 31, 2020 June 30 2020

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