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CHAM Certification Application and Exam
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Certified Healthcare Access Manager (CHAM)


 

Congratulations on taking the first step toward earning the Certified Healthcare Access Manager (CHAM) credential. The National Association of Healthcare Access Management (NAHAM) established the CHAM program to promote the highest standards of patient access services through the credentialing of those working as patient access managers.

 

Use our Certification Manual to learn about certification, what certification is right for you, how to apply and maintain your certification.

 

Testing Window Application Timeline
January apply between September 1 and November 30
April apply between December 1 and February 28
July apply between March 1 and May 31
October apply between June 1 and August 31

 

 

 

 

 

**Exam windows are open all month for testing. 

Date and time is TBD between proctor and candidate. 

 

Please click the links below to learn more.

 

Application Information

 

CHAM Examination Requirements 

    • Two years management experience in the healthcare of finance industry 

    • Minimum Education: High school diploma or GED equivalent plus ninety (90) contact hours earned within the past three (3) years; OR a four year degree from an accredited institution in healthcare, business or related field.

    • References: Signature of one (1) CHAM certified individual and one (1) supervisor or course instructor/advisor.

     

    Payment Information: 

    $200 for members; $400 for non-members

     

    REFUND/DATE CHANGE POLICY: as stated in the Candidate Guide to Certification, only in the case of personal illness, natural disaster, or death in the family will a refund/date change be issued. You must contact NAHAM within your assigned testing window in order for this to policy to apply. If you are unable to take the exam and DO NOT meet the above requirements, you must request an exam deferral within your application prior to the end of your testing window. 

     

    When You Can Test

    Testing Window Application Timeline
    January apply between September 1 and November 30
    April apply between December 1 and February 28
    July apply between March 1 and May 31
    October apply between June 1 and August 31


     

     




    How To Apply

     

    As a NON-Member:

    1. Go to NAHAM's home page www.naham.org
    2. Go to right side of the page under "Sign in” and click "haven't joined yet”
    3. Scroll to the bottom and click "non-member”
    4. Enter your first name, last name, select your region and enter preferred username (usually email address)
    5. From there you will fill out your contact information and create a password, which will be stored to your profile in Certification Central. Please make sure this information is accurate.
    6. Hover over "Certification" and click on the link for Certification Central
    7. You will see an orange button that says "Begin"
    8. Fill in all necessary information and submit your application fully before the deadline

    As a NAHAM Member:

    1. Log onto the NAHAM website. If you do not remember your login credentials, contact NAHAM and we can assist you.
    2. Hover over "Certification" and click on the link for Certification Central
    3. You will see an orange button that says "Begin"
    4. Fill in all necessary information and submit your application fully before the deadline

     

    IMPORTANT: if you are paying by check, or would like to pay at a later date, please select "Pay by check" and submit without payment. If your application is left "In Process" after the application deadline has passed, you will be unable to sit for the exam.

     

    Audit

     

    When submitting your application for the Certified Healthcare Access Manager (CHAM) exam, it is important to note that you may be audited. As stated in the National Association of Healthcare Access Management  (NAHAM) Candidate Guide to Certification, NAHAM randomly audits 10% of our applicants for each certification period for quality assurance purposes. Please note that if you are selected for audit, you will not be able to submit your application until all audit materials are uploaded.


    For the CHAM Examination, you will be audited for the following information:

    Eligibility Criteria

    Examples of Acceptable Documentation

    1)

    Two (2) Years Practical Experience in the Healthcare or Finance Industry

    Contact information for employer

    2)
    A or B

    A) High school diploma or GED equivalent plus 90 contact hours earned within the past three (3) years;

    B)A four year degree from an accredited institution in healthcare, business, or related field

    A) Copy of High School Diploma or GED Certificate and 90 contact hours from organization (either written out of a printed copy from Education/training dept.)

    B) Copy of Degree or transcript


    Failure to provide this documentation by the requested date will exclude you from testing during this period and application fees will not be refunded. 

    NAHAM staff will contact you following review of your documentation and prior to your testing date to confirm that you have met the eligibility requirements for the exam.

    Proctor Information

     

    All NAHAM examinations must be proctored. All proctors must work in the healthcare industry, be in a management role, and cannot directly supervise any candidates taking the examination. You will determine your testing date, time and location with your designated proctor. For additional questions about identifying a proctor, please contact us at info@naham.org.

     

    Having trouble finding a proctor? Search our  Proctor Database to find someone in your area! Please note that this is not a comprehensive list of NAHAM proctors; these are individuals who have volunteered their information to prospective candidates. They are not required to proctor exams.

    Contact your regional delegate if you are still experiencing difficulties finding a proctor in your area!

     

    Want to Reschedule Your Exam?

     

    In order to change your examination testing window, you must request an exam deferral within your application prior to the end of the current testing window. There is a $75 fee to switch testing windows. Candidates may defer to a future testing window within less than one year, (e.g. January to April; not January to next January), and candidates can only defer once before they need to completely re-apply for the exam.

     

    Need to Retake the Exam?


    If you do not pass the examination on your initial attempt, you may re-take the examination at the $75 fee only in the next consecutive testing window. You may re-take the exam as many times as you would like, however, the $75 re-take fee only applies if you have previously paid $200 (NAHAM Member price) or $400 (NAHAM non-member price). 


    If you are eligible for a discounted retake, the system will automatically create a retake option within your existing application. Payment must be completed within the application by  credit card or check prior to the application deadline.

    NAHAM Audits 10% of all its applicants for quality assurance purposes. Please reference the eligibility requirements in the Candidate Guide to Certification for additional audit information.

     

    Exam Information

     

    Maintaining Your Certification

     

    Questions?

     


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