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Maintaining Your CHAA Certification

Your CHAA Certification Maintenance Headquarters

Maintain your CHAA certification for healthcare access associates through work experience and NAHAM-approved contact hours. All CHAA certificants must renew in April, despite the month the certification was earned.


For a quick overview of the recertification process, please view this short webinar.

Requirements for CHAA Certification Maintenance :
• Minimum of thirty (30) contact hours.
• Worked 1,500 hours in those two (2) years in a position relevant to patient access services.
• Payment of $65 renewal fee - Associate Members will recertify free of charge. 
• All contact hours and application for renewal are input online in your Certification Central dashboard. Please contact NAHAM if you do not have your UserID/Passcode.


You can also find information about maintaining your certification in the Certification Manual


PLEASE NOTE:  All CHAA's recertify in the month of April, despite the month you earned your credential. 

How to Renew: 
1. Log-in on the NAHAM website with your unique UserID and Password (if you do not know it please contact NAHAM directly and do NOT create another profile). 
2. Head to your dashboard by clicking "Certification" then "Certification Central." 
3. Once re-directed to your dashboard, click “Begin” next to your CHAA recertification application  
4. After you enter your 30 contact hours, you will be able to complete the rest of your application (Please note: You can submit contact hours, but you will not be able to complete the application until April 1st). 
5. Submit your application and make a $65 payment. 


Has your certification expired? No problem - participate in our Retroactive Maintenance Program to renew your credential today!

Frequently Asked Questions :

How long am I certified for?
All certification cycles are two years. Those who participate in the certification maintenance program in April 2020 will have a CHAA credential "good through" date of April 30, 2022. A two year cycle has been established to maintain current knowledge with the changing aspects of patient access. This time interval has further been established as appropriate through recent validation efforts through the CHAA job analysis study.

When am I due to recertify?
You may check the status of your certification at any time by logging into your Certification Central dashboard. Once logged in, please click "Certification" and then "Certification Central" and you will be redirected to your dashboard. 

When can I submit my application?
Certification maintenance applications for the upcoming cycle are accepted between April 1-30, 2020.  

How do I submit my hours/payment?
All contact hours are submitted online; you may log hours at any time in your Certification Central dashboard. Please note: you can only submit your application and payment online during the month of April via your dashboard with a credit card or choose "Submit without Payment" to mail us a check payment. 

What happens if I miss the application deadline?
Those who do not submit certification maintenance materials by April 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential.

What's the timeframe for hours I can submit?
Contact Hours to be reported (30) must have been earned between April 1, 2018 and March 31, 2020.

Do I need to keep any of my materials after I submit them online?
Yes, 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed.

Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAA. NAHAM requires those holding the CHAA credential to participate in the Certification Maintenance Program in order to retain their certification.


As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.


Continuing competence is defined by NAHAM as demonstrating knowledge, skills and ability to proficiently perform as a certified associate in patient access throughout the certificant's career. NAHAM promotes continued competence throughout the certificant's career by requiring periodic submission of contact hours and ongoing work experience.

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual's responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.


CHAA Credential Earned . .

CE Hours Required

Earn CE Between . . 

Submit By

An even numbered year 2018 or earlier

30 Hours

April 1, 2018 - March 31, 2020

April 30, 2020

An odd numbered year 2019 or earlier

30 Hours

April 1, 2019 - March 31, 2021

April 30, 2021

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