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CHAA Certification Application and Exam
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Certified Healthcare Access Associate (CHAA) 

 

 

Take the first step toward earning the Certified Healthcare Access Associate (CHAA) credential. NAHAM established the CHAA certification to promote the highest standards of Patient Access services through the credentialing of those working as healthcare access associate.

Through the CHAA examination, candidates demonstrate proficiency by answering examination questions that evaluate their knowledge of facts, concepts, and processes required to complete the tasks related to Patient Access foundations, pre-arrival, and arrival. 

 

Use our Certification Manual to learn about certification, what certification is right for you, how to apply and maintain your certification.

 

Testing Window Application Timeline
January apply between September 1 and November 30
April apply between December 1 and February 28
July apply between March 1 and May 31
October apply between June 1 and August 31

 

 

 

 

 


 


Please click links below to learn more. 
 

 

 

Application Information


CHAA Examination Requirements
  • Membership: voluntary; not required for examination.
  • Practical Experience: One (1) year practical work experience in the healthcare or finance industry or successfully completed an accredited college program in healthcare. This standard can be bypassed by  completion in a  NAHAM accredited college curriculum.

  • Minimum Education: High school diploma or GED equivalent plus thirty (30) contact hours earned within the past two (2) years; or an associates/bachelor's degree from an accredited institution in healthcare, business or related field.

  • References: Information of one (1) supervisor or course instructor/advisor.

 

Payment Information: 
$145 for both members and non-members. 

 

REFUND/DATE CHANGE POLICY: as stated in the Candidate Guide to Certification, only in the case of personal illness, natural disaster, or death in the family will a refund/date change be issued. You must contact NAHAM within your assigned testing window in order for this to policy to apply.  If you are unable to take the exam and DO NOT meet the above requirements, you must request an exam deferral within your application prior to the end of the current testing window.

 

When You Can Test

 

Testing Window Application Deadline
January November 30
April February 28
July May 31
October August 31

**Exam windows are open all month for testing. 
Date and time is TBD between proctor and candidate. 

 

How To Apply

 

NON-Member

  1. Go to NAHAM's home page www.naham.org
  2. Go to right side of the page under "Sign in” and click "haven't joined yet”
  3. Scroll to the bottom and click "non-member”
  4. Enter your first name, last name, select your region and enter preferred username (usually email address)
  5. From there you will fill out your contact information and create a password, which will be stored to your profile in Certification Central. Please make sure this information is accurate.
  6. Hover over "Certification" and click on the link for Certification Central
  7. You will see an orange button that says "Begin"
  8. Fill in all necessary information and submit your application fully before the deadline

NAHAM Member

  1. Log onto the NAHAM website. If you do not remember your login credentials, contact NAHAM and we can assist you.
  2. Hover over "Certification" and click on the link for Certification Central
  3. You will see an orange button that says "Begin"
  4. Fill in all necessary information and submit your application fully before the deadline

 

IMPORTANT: if you are paying by check, or would like to pay at a later date, please select "Pay by check" and submit without payment. If your application is left "In Process" after the application deadline has passed, you will be unable to sit for the exam.

 

Audit

 

When submitting your application for the Certified Healthcare Access Associate (CHAA) exam, it is important to note that you may be audited. As stated in the National Association of Healthcare Access Management (NAHAM) Candidate Guide to Certification, NAHAM randomly audits 10% of our applicants for each certification period for quality assurance purposes. Please note that if you are selected for audit, you will not be able to submit your application until all audit materials are uploaded.

For the CHAA Examination, you will be audited for the following information:


Eligibility Criteria

Examples of Acceptable Documentation

1)
A or B

A) One (1) year in healthcare or finance industry
B)Successful completion of an accredited college program in healthcare

A) Contact information for employer

B) Copy of certificate of completion or transcript

2)
A or B

A) High school diploma or GED equivalent plus 30 contact hours earned within the previous two (2) years

B)An associate or bachelor's degree from an accredited institution

A) Copy of High School Diploma or GED Certificate and 30 contact hours from organization (either written out of a printed copy from Education/training dept.)

B) Copy of Degree or transcript

 

Failure to provide this documentation by the requested date will exclude you from testing during this period and application fees will not be refunded. 

NAHAM staff will contact you following review of your documentation and prior to your testing date to confirm that you have met the eligibility requirements for the exam.


Proctor Information

 

All NAHAM examinations must be proctored. All proctors must work in the healthcare industry, be in a management role, and cannot directly supervise any candidates taking the examination. You will determine your testing date, time and location with your designated proctor. For additional questions about identifying a proctor, please contact us at info@naham.org.

 

Having trouble finding a proctor? Search our Proctor Database to find someone in your area! Please note that this is not a comprehensive list of NAHAM proctors; these are individuals who have volunteered their information to prospective candidates. They are not required to proctor exams.

Contact your regional delegate if you are still experiencing difficulties finding a proctor in your area!

 

Want to Reschedule Your Exam?

 

In order to change your examination testing window, you must request an exam deferral within your application prior to the end of the current testing window. There is a $50 fee to switch testing windows. Candidates may defer to a future testing window within less than one year, (e.g. January to April; not January to next January), and candidates can only defer once before they need to completely re-apply for the exam.

  

Need to Retake the Exam?

 

If you do not pass the examination on your initial attempt, you may re-take the examination at the $50 fee in the next consecutive testing window. You may re-take the exam as many times as you would like, however, the $50 re-take fee only applies if you have paid $145 in the most recent testing window. Therefore, if you do not pass for a second time, you will be required to pay the $145 exam fee again before receiving a second discount voucher.  

If you are eligible for a discounted retake, the system will automatically create a retake option within your existing application. Payment must be completed within the application by  credit card or check prior to the application deadline.

NAHAM Audits 10% of all its applicants for quality assurance purposes. Please reference the eligibility requirements in the Candidate Guide to Certification for additional audit information.

 

Exam Information


The CHAA examination addresses three different areas of expertise: Patient Access Foundations, Pre-arrival and Arrival. Candidates are required to demonstrate proficiency by answering examination questions that evaluate their knowledge of facts, concepts, and processes required to complete the tasks described in the CHAA Content Outline

 


The NAHAM Certification Commission released a revised Certified Healthcare Access Associate (CHAA) exam content outline in March of 2017. The revised exam content outline serves as the foundation for the CHAA examination, not only by providing framework for the elements of practice that will be tested, but also by establishing relevance and validity for the CHAA exam.  The October 2017 CHAA testing window will be the first to utilize this content outline.

 

Examination Preparation Materials

 

The CHAA Study Guide comes complimentary with the CHAA exam (located in your Certification Central dashboard).

 

Click here for a complete list of Certification Preparation Materials.

 

Please note that NAHAM does not recommend or endorse any third party certification preparation materials.  

 

Maintaining Your Certification


Your CHAA Certification Maintenance Headquarters

 

 

Has your certification expired? No problem! You can participate in the NAHAM Retroactive Maintenance Program.

 

How to Renew: 
1. Log-in on the NAHAM website with your unique UserID and Password (if you do not know it please contact NAHAM directly and do NOT create another profile). 
2. Head to your dashboard by hovering over "Certification" then click "Certification Central." 
3. Once re-directed to your dashboard, click “Enter Credits.”  
4. After you enter your 30 contact hours the option to renew becomes available. (Please note: The application will not be available until April 1st) 
5. Fill out one-page renewal application and submit $65 payment 

Requirements for CHAA Certification Maintenance : 
• Minimum of thirty (30) contact hours
• Worked 1,500 hours in those two (2) years in a position relevant to patient access services. 
• Payment of $65 renewal fee- Associate Members will recertify free of charge. 
• All contact hours and application for renewal are input online in your Certification Central dashboard. Please contact NAHAM if you do not have your UserID/Passcode. 

PLEASE NOTE:  All CHAA's recertify in the month of April, despite the month you earned your credential. 

 

Frequently Asked Questions : 

For how long am I certified?
All certification cycles are two years. Those who participate in the certification maintenance program in October 2017 will have a CHAA credential "good through" date of April 30, 2019. A two year cycle has been established to maintain current knowledge with the changing aspects of patient access. This time interval has further been established as appropriate through recent validation efforts through the CHAA job analysis study.

When am I due to recertify? 
You may check the status of your certification at any time by logging into your Certification Central dashboard. Once logged in, please click "Certification" and then "Certification Central" and you will be redirected to your dashboard.  

 

CHAA Credential Earned . .

CE Hours Required

Earn CE Between . .

Submit By

An even numbered year 2017 or earlier

30 Hours

April 1, 2017 - March 31, 2019

April 30, 2019

An odd numbered year 2018 or earlier

30 Hours

April 1, 2018 - March 31, 2020

April 30, 2020



When can I submit my application? 
Certification maintenance applications for the upcoming cycle are accepted between April 1-30, 2019.

How do I submit my hours/payment? 
All contact hours are submitted online; you may log hours at any time in your Certification Central dashboard. You may submit payment by credit card within your application, or mail a check and a copy of your invoice to the address: 

NAHAM
Lockbox Number 778634
8634 Solution Center
Chicago, IL 60677 

 

What happens if I miss the application deadline? 
Those who do not submit certification maintenance materials by April 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential. 

What's the timeframe for hours I can submit? 
Contact Hours to be reported (30) must have been earned between April 1, 2017 and March 31, 2019. 

Do I need to keep any of my materials after I submit them online? 
Yes, 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed. 

Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAA. NAHAM requires those holding the CHAA credential to participate in the Certification Maintenance Program in order to retain their certification.

 

As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.

 

Continuing competence is defined by NAHAM as demonstrating knowledge, skills and ability to proficiently perform as a certified associate in patient access throughout the certificant's career. NAHAM promotes continued competence throughout the certificant's career by requiring periodic submission of contact hours and ongoing work experience.

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual's responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.

 

Questions?

 

FAQ's of the CHAA Examination

Below are some frequently asked questions about the NAHAM CHAA Exam. If you have additional questions, not answered on this page, please contact us.

 

  • What material should I read before I apply for the Certified Healthcare Access Associate (CHAA) exam? 
    It is the responsibility of the candidate to read the entire contents of the Candidate Guide to Certification before applying for the examination.  
  • Am I able to receive a refund? 
    Only on the condition of personal illness, death in the family, or natural disaster will NAHAM refund any previous paid fees. 
  • When can I test? 
    It is the responsibility of the candidate to know all deadlines associated with the certification process; late registrations are not accepted. Your examination date may be any day during one of the four test administration periods of January, April, July, and October. NAHAM does not offer specific testing dates; it is a date chosen by you and your proctor. Please note the entire month is open for testing. 
  • Do I have to pay for the exam right away? 
    No, simply select "Pay by check" on the final page of your application exam in Certification Central. 
  • Who may serve as proctor? 
    Proctors must be manager level or above and not the direct supervisor of the candidate. It is the responsibility of the candidate to identify and confirm a qualified proctor. 
  •  How does my proctor receive my testing information? 
    Once an application has been approved, testing information will be sent via e-mail to proctors and candidates  prior to the start of the testing window. 
  •  I passed the exam, am I an official NAHAM member? 
    No, holding the CHAA credential does not convey membership in NAHAM. We invite non-member certificate holders to join us as Active members or Associate members.

  •  I didn't pass the exam, what next? 
    You may only take the examination once per testing window. In order to re-take the CHAA examination at the $50 fee, you must test in the next consecutive testing window.
  • Can I see what questions I missed? 
    No, NAHAM does not give out individual questions missed on any examination, however you will receive a percentage break-down of how you did in each section. 
  • What do I have to do to maintain my CHAA credential? 
    It is the responsibility of the candidate to understand the Retroactive Maintenance Program and the applicable deadlines in order to keep their certification active.


  •  Can I change my testing window? 
    Yes. In order to change your examination testing window, you must request an exam deferral within your application prior to the end of the current testing window. There is a $50 fee to switch testing windows. Candidates may defer to a future testing window within less than one year, (e.g. January to April; not January to next January), and candidates can only defer once before they need to completely re-apply for the exam.
  • I decided not to test, can I switch my payment to someone else? 
    No, test payment(s) cannot be transferred to another candidate.

 

 



 


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