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Board of Directors




Catherine Pallozzi, CHAM, CCS
Director, Patient Access
Albany Medical Center
Albany, NY 
Position Description



Immediate Past President
Elizabeth Reason, MSA, CHAM
Lake Huron Medical Center
Director of Patient Financial Services
Port Huron, MI 48060
Position Description



Vice President - Term concludes: May 2020
Michelle Fox, DBA, MHA, CHAM
Director Revenue Operations/Patient Access
Health First
Rockledge, FL
Position Description


Secretary - Term concludes:  May 2019
Nicole Fountain, CRCE-I, CHAM
Executive Director, Patient Access & Revenue Integrity
University of Chicago Medicine
Darien, Illinois
Position Description



Treasurer - Term concludes:  May 2020
Teri Bell, CHAM
Patient Access Manager
Bassett Medical Center
Cooperstown, NY
Position Description



Executive Delegate - Term concludes:  May 2020
Patti Consolver, CHAM
Senior Director
Texas Health Resources
Arlington, TX
Position Description



Certification Commission Chair - Term concludes:  May 2020
Gina McKenna, CHAM
Vice President, Patient Experience & Consulting
HealthWide Solutions
Denton, TX


Membership Committee Chair - Term concludes:  May 2019
Paula Lilley, CHAM 
Business Office Manager
Westborough Behavioral Healthcare Hospital 
Westborough, MA



Policy Development & Government Relations Committee Chair - Term concludes:  May 2020
Yvonne Focke, CHAM
Director, Revenue Cycle & Integrated Care Services
Advanced Patient Solutions
Loveland, OH


Special Projects Committee Chair - Term concludes:  May 2020
Wendy Roach, RDMS, CHAM
Director, Patient Access
Advocate Good Shepherd Hospital
Barrington, IL


Publications Committee Chair  - Term concludes: May 2019
Kim Carpenter, CHAM
Manager, Patient Access
Mercy Springfield
Springfield, MO


Education Committee Chair - Term concludes:  May 2020
Cerene Willett
Systems Manager Revenue Cycle Operations
Health First 
Rockledge, FL



Industry Standards Committee Chair - Term concludes: May 2020
Stephanie Benintendi, MBA, CHAM
Manager, Patient Access Services
Centura Health
Englewood, CO



Southwest Regional Delegate - Term concludes:  May 2020
John Timothy Holland Jr., CHAM

Director of Admission Services
Christus Trinity Mother Frances Hospital
Tyler, TX

States Served: Texas, New Mexico, Colorado, Oklahoma, Utah, Arizona, Nevada, California, Hawaii


Central Regional Delegate - Term concludes:  May 2019

Cindy Hagenow, BSM, CHAM
Director, Patient Access
Springfield, MO

States Served: Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota



Midwest Regional Delegate - Term concludes:  May 2019

Rozanne Hickok, CHAM 

Education Specialist Learning and Development
OakBrook, IL

States Served: Kentucky, Illinois, Indiana, Ohio, Michigan, Wisconsin


Southeast Regional Delegate - Term concludes:  May 2019

Danielle Andujar, MBA, CHAM

Assistant Director

Patient Access, Greater Charlotte and Coastal Markets
Novant Health
Charlotte, NC

States Served: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia



Northeast Regional Delegate - Term concludes: May 2020

Judi Steckler, CHAM
Patient Access Manager
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY

States Served: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, Maryland, New Jersey, Delaware, Washington, DC


Northwest Regional Delegate - Term concludes:  May 2020
Jackie Jordan, CHAM
Kadlec Regional Medical Center
Richland, WA

States Served: Alaska, Idaho, Montana, Oregon, Washington, Wyoming


NAHAM Ambassador
Maxine Wilson, CHAM
Clinton, TN or


Executive Director
Kirsten Shaffer, CAE
NAHAM Headquarters
Washington, DC 20036


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9/19/2018 » 9/21/2018
MRCA Fall Educational Conference

9/27/2018 » 9/28/2018
GAMA Fall Two-Day Event

IHAMA Meeting

aiPAM Fall Conference



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