Print Page   |   Sign In   |   Join NAHAM
Board of Directors




President - Term concludes: May 2022
Michelle Fox, DBA, MHA, FHAM, CHAM
Director Revenue Operations/Patient Access
Health First
Rockledge, FL
Position Description



Immediate Past President - Term concludes: May 2022
Catherine Pallozzi, CHAM, CCS
Assistant Vice President, Hospital Access and Registration
Albany Medical Center
Albany, NY 
Position Description



Vice President - Term concludes: May 2022
Cerene Willett, CHAM
Systems Manager Revenue Cycle Operations
Health First 
Rockledge, FL
Position Description



Secretary-Treasurer - Term concludes:  May 2022
Jackie Jordan, MBA, CHAM, CHFP
System Director of Patient Access
UC San Diego Health

San Diego, CA
Position Description



Certification Commission Chair - Term concludes:  May 2022
Gina McKenna, CHAM
Vice President, Revenue Cycle, Patient Access
CHRISTUS Trinity Mother Frances Health System
Tyler, TX


Membership Committee Chair - Term concludes: May 2021

Danielle Andujar, MBA, CHAM

Assistant Director

Patient Access, Greater Charlotte and Coastal Markets
Novant Health
Charlotte, NC


Policy Development & Government Relations Committee Chair - Term concludes: May 2022
Terese R. Davis, MBA, CHAM 
Director, Patient Access & Communications 
NorthBay Healthcare 
Fairfield, CA


Strategic Projects Committee Chair - Term concludes:  May 2022
Wendy Roach, RDMS, CHAM
Regional Director Patient Access, North Illinois PSA

Advocate Good Shepherd Hospital
Barrington, IL


Publications Committee Chair  - Term concludes: May 2021
Kim Carpenter, CHAM
Manager, Patient Access
Mercy Springfield
Springfield, MO


Education Committee Chair - Term concludes:  May 2022
Kiowa Grove, CHAA
Training and Development Specialist, Senior

Spectrum Health Hospitals
Big Rapids, MI



Industry Standards Committee Chair - Term concludes: May 2022
Stephanie Benintendi, MBA, CHAM
Director, Finance and Operations, Network of Care

Children's Hospital Colorado

Aurora, CO 



Southwest Regional Delegate - Term concludes:  May 2022
DJ Sheehan, CHAM

Director, Pre-Access Service Center
SCL Health Systems

Broomfield, CO

States Served: Texas, New Mexico, Colorado, Oklahoma, Utah, Arizona, Nevada, California, Hawaii


Central Regional Delegate - Term concludes:  May 2021

Cindy Hagenow, BSM, CHAM
Director, Patient Access
Mercy Clinic
Springfield, MO

States Served: Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota



Midwest Regional Delegate - Term concludes:  May 2021

Rozanne Hickok, CHAM 

Director, Patient Access
Lutheran General Hospital
OakBrook, IL

States Served: Kentucky, Illinois, Indiana, Ohio, Michigan, Wisconsin


Southeast Regional Delegate - Term concludes:  May 2021

Yolanda Miller, CHAM, CPAR

Director of Patient Access

Floyd Medical Center

Rome, GA

States Served: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia




Northeast Regional Delegate - Term concludes: May 2022

Judi Steckler, CHAM
Patient Access Manager
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY

States Served: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, Maryland, New Jersey, Delaware, Washington, DC


Northwest Regional Delegate - Term concludes:  May 2022
Laurice Riddell
Access Services Supervisor

Salem Health

Salem, OR

States Served: Alaska, Idaho, Montana, Oregon, Washington, Wyoming


NAHAM Ambassador
Maxine Wilson, CHAM
Clinton, TN or


Executive Director
Kirsten Shaffer, CAE
NAHAM Headquarters
Washington, DC 20036


Community Search



© National Association of Healthcare Access Management
2001 K Street NW, 3rd Floor North: Washington, DC 20006
(202) 367-1125 :

Association Management Software Powered by YourMembership  ::  Legal  ::   Privacy Policy
Association Management Software Powered by YourMembership  ::  Legal