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Access Week


Every day, NAHAM is proud to represent and support to those working on the front lines of Patient Access. Now more than ever, it is essential to recognize the contributions Patient Access professionals like you make to patient communications, management and overall experience.

NAHAM's annual Access Week is a long-standing, annual tradition to raise awareness and celebrate Patient Access contributions. However, we understand that this year's Access Week may look a little different than initially intended as it may be difficult for staff members to step away from their responsibilities or gather as a team.

Nevertheless, we hope and encourage you to take every opportunity to recognize and collectively reflect on Patient Access' impact in our healthcare system, particularly as we face these unprecedented circumstances. As we move into April and kick off Access Week, April 5-11, let's band together around what is becoming our "new normal." Let's make it a time of sharing our changing environment and showing appreciation of the amazing work of Patient Access professionals.
Please utilize the following resources to help you determine how you can recognize your work. Remember to share your experiences with us, now and throughout Access Week. 

Why Participate in Patient Access Week?

By supporting and promoting Patient Access Week, you are showing your team that you appreciate their hard work and encourage their efforts as goodwill ambassadors for the entire facility and you’re demonstrating the importance of Patient Access to your entire facility. A recognition program implemented during this special week is an excellent means of enhancing guest relations, increasing hospital morale, and improving communications.


NAHAM Can Help!

NAHAM has created a complimentary toolkit to assist you with planning a recognition program complete with free puzzles and games for you to engage your staff. We’ve provided numerous suggestions for events and contests you can implement and offer a list of audiences you should remember during your celebration. You can also purchase a variety of specially designed products for use throughout the week and entire year as recognition gifts and reminders of your department's important contributions to the operation of the hospital. An online store will be available soon.  

We’ve also created marketing materials to help you gain recognition for your department. If your facility has a newsletter, a feature article on the access department can appear that week. Local newspapers often have sections highlighting various community events and can serve to help draw attention to the event. Displays describing the work, growth, and/or evolution of the department or spotlighting on the access department's employees can be set up in a central, heavily traveled part of the facility.

We encourage you to share this information with members of your staff so everyone can be an active participant in the planning and implementation process. Remember, this information is meant only as a guide for your promotional activities, so feel free to add your own ideas to develop the perfect week for your staff.


Access Week Essay Contest Winners 

As part of its Access Week 2020 recognition, NAHAM asked Patient Access professionals to answer a question: What does it mean that Patient Access starts with you?

The NAHAM Membership Committee selected the following members as the winners of the 2020 Access Week Essay Contest:

  • Jeffery Dallas, Epic-certified applications analyst (Patient Access team), Valley Health, Winchester, Virginia
  • Angela Lewis, Epic credentialed trainer, Reid Health, Richmond, Indiana

Click here to view their essays! 


#AccessWeek20 Social Media Competition Winners: Southwest Health in Platteville, WI

Congratulations to our winners of the third annual #AccessWeek20 social media contest, Southwest Health! Voted on by NAHAM's Membership Committee, this group embodied the Access Week spirit and incorporated this year's theme,  It All Starts with Patient Access, by having a little fun practicing safety and smiling with their eyes to make sure they are greeting patients for a great experience.





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