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NAHAM AccessKeys Bundle

NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys ®  and BridgeFront. BridgeFront provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ®  benchmarks, can then take part in BridgeFront's online learning. NAHAM members benefit from customized curriculums mapped to the AccessKeys ® KPIs, and the ability to track and trend monthly data compared to their education progress. 


The bundle is available for $100 for NAHAM members and $135 for non-members.  


Click here to purchase. 
Please note that you must be logged in to the NAHAM website to access the online store. A membership is not required, but you will need to create an account on the NAHAM website if you do not already have one.


The bundle includes these courses:  



BF80202 - Patient Intake Points Within Healthcare V6
BF80203 - Patient Intake Methods V6
BF80401 - Master Patient Index Search and Assignment V6
BF80403 - Patient Interviewing Techniques V6
BF80404 - Getting Correct Information from Patients and Guarantors V6
BF80502 - Gathering Essential Visit Information V6
BF80704 - Medical Necessity Concepts and the ABN V5
BF80705 - Explaining the ABN to Medicare Beneficiaries V5



BF80902 - The Collection Flow V6
BF80903 - Payment Options and Solutions V6
BF80904 - 4 Steps of Requesting Payments from Patients V6
BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process
BF80921 - Triaging for Better Collections
BF80922 - Breaking Down Communication Barriers During Collection Process
BF80924 - Matching Communication Styles for Improved Collections
BF80925 - Understanding the Stages of Patient Collections
BF80926 - Strategies for Handling Payment Objections
BF80927 - Quality Assurance Methods in the Collection Process

Patient Experience

BF75102 - Six Cardinal Rules of Customer Service
BF75103 - From Curt to Courteous
BF75104 - Essential Telephone Skills
BF75105 - Listening Skills
BF75106 - Five Forbidden Phrases
BF75107 - Business Friendly Customer Service
BF75108 - How to Handle the Irate Customer
BF75109 - Questioning Techniques
BF80923 - Keys to Effective Communication
BF75201 - The Seven Keys to a Positive Mental Attitude
BF75202 - Influencing the Interaction
BF75203 - Six Steps to Service Recovery
BF75204 - That's Just Rude
BF75206 - Essential Elements of Internal Customer Service
BF75207 - Killer Words of Customer Service
BF75208 - Maintaining Customer Relationships
BF80924 - Matching Communication Styles for Improved Collections
BF75101 - The Service Mentality
BF75110 - The Exceptional Patient Experience: 16 Rules to Live By
BF75111 - Essentials of Telephone Communication Skills
BF75112 - 10 Principles of Positive Collaboration and Teamwork in Health Care
BF75113 - Keys to Professional Email Communication


BF80103 - Critical Steps in Payer Identification V6
BF80601 - Reading an Insurance Card V6
BF80602 - Medicare - World of Medicare V5
BF80603 - Your Office in the World of Medicare V5
BF80604 - Introduction to Medicaid V5
BF80605 - Introduction to TRICARE and CHAMPVA V5
BF80606 - Health Insurance Plans and Participation Basics V6
BF80608 - Introduction to Medicare Advantage Plans V5
BF80701 - Insurance Verification Terminology V5
BF80702 - Insurance Verification Process Step by Step V5
BF80801 - Introduction to Coordination of Benefits V6
BF80802 - Determining Coordination of Benefits V6
BF80803 - Introduction to Medicare Secondary Payer and Medicaid COB V5
BF80804 - MSP Determination Process V5
BF80805 - MSP Requirements Documentation V5
BF80811 - Multiple Plan COB Determination Process V5
BF80812 - Why Coordination of Benefits Matters V6
BF80813 - Medicare Secondary Payer V6
BF80814 - Medicare Secondary Payer Practice Scenarios V6
BF80815 - Interpretation of Medicare Secondary Payer V6


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