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2018 AccessKeys Award Winners
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Congratulations to the Inaugural BEST in KEYS Award Winners!


In 2018, NAHAM launched the very first NAHAM AccessKeys® Award to celebrate and recognize NAHAM members who demonstrate outstanding performance through NAHAM’s AccessKeys®. NAHAM’s AccessKeys® are 34 essential functions critical to your facility’s performance that measure how well front-end departments and staff are doing across six Patient Access domains.

The BEST in KEYS award recognizes excellence across four key performance indicators:

  • Point of Service Collections to Revenue
  • Estimate to Registration Rate
  • Insurance Verification Rate
  • Completed Pre-Registration Rate

To be eligible for the award, applicants were required to meet the ‘good benchmark’ for each KPI and submit narrative information about their processes.

NAHAM is very pleased to recognize the 2018 Awardees!


Less than $500 million net revenue: 

St. Rose San Martion

  • St. Rose San Martin in Las Vegas, NV        

The San Martín Campus is the third acute care hospital in the Dignity Health-St. Dominican System. The campus opened in 2016 in southwest Las Vegas to serve the growing needs of the community. 


Greater than $1 billion net revenue:

  • Texas Health Resources in Arlington, TX

Texas Health Resources is one of the largest faith-based, nonprofit health systems in the United States. The health system has 29 locations and includes acute care, short stay, behavioral health, rehabilitation and transitional care facilities.


Congratulations to these facilities for successfully implementing the NAHAM AccessKeys®. They have demonstrated their dedication to industry standards and patient service, distinguishing themselves as leaders in advancing patient access.


NAHAM also recognizes each of the facilities that submitted an applicant for this year’s BEST in KEYS award, demonstrating their implementation of the NAHAM AccessKeys® and their commitment to excellence in patient access.



Abrazo Arrowhead
Glendale, AZ

Novant Health
Charlotte, NC


Abrazo Arizona Hart
Phoenix, AZ

St. Elizabeth Community Hospital
Red Bluff, CA


Chandler Regional Medical Center
Chandler, AZ

St. Francis
San Francisco, CA


Chesapeake Regional Healthcare
Chesapeake, VA

St. Johns Pleasant Valley
Camarillo, CA


Mather Hospital
Port Jefferson, NY

St. Joseph’s Hospital
Phoenix, AZ


Marian Medical Center
Santa Maria, CA

St. Luke's Cornwall Hospital
Newburgh, NY


Mercy Folsom Hospital
Folsom, CA


St. Mary's Medical Center
San Francisco, CA

Mercy Gilbert Medical Center
Gilbert, AZ

St. Rose De Lima
Henderson, NV


Mercy Medical Center Mt. Shasta
Mt. Shasta, CA


St. Rose Dominican De Lima
Henderson, NV

Methodist Hospital
Sacramento, CA


St. Rose Dominican Siena
Henderson, NV

Nacogdoches Medical Center
Nacogdoches, TX


We are also happy to share the benchmark information for each of the KPIs included in the AccessKeys Award. Do you fall within these ranges? Or even better? Consider submitting an application next year!

Information about the 2019 AccessKeys® Award will be announced soon, so stay tuned!



Range for POS-1

POS -1 Median

Range for POS - 6

POS - 6 Median

less than $500M

.58% - 2.66%


2.89% - 59.11%


$500M - $1B

1.05% - 1.45%


19.26% - 23.37%


Greater than $1B

1.26% - 1.83%


28.55% - 64.58%




Range for P-1

P-1 Median

Range for P-4

P-4 Median

less than $500M

67.86% - 99.99%


52.67% - 99.97%


$500M - $1B

98.48% - 98.53%


92.77% - 93.83%


Greater than $1B

93.39% - 94.59%


95.41% - 99.64%


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