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Celebrating Success in AccessKeys®

 

NAHAM is excited to again offer the Best in Keys Award to celebrate NAHAM members who demonstrate outstanding performance through NAHAM’s AccessKeys®. This 2nd annual award will recognize three hospitals/healthcare systems for their leadership in successfully implementing AccessKeys®.

 

Award winners will be given a complimentary registration to the NAHAM 45th Annual Conference in Orlando, Florida, a one-night hotel stay at the Rosen Shingle Creek and recognition at the Conference Awards Breakfast. Winners will also be announced in a press release and published on the NAHAM website and in email communications. 

 

Applications will be accepted starting Friday, January 4 through Friday, March 1. 

 

Award Criteria

The BEST in KEYS award will recognize facilities that demonstrate success with the following AccessKeys® during their most recent completed fiscal year:

  • POS Collections to Revenue (POS-1)
  • Estimate to Registration Rate (POS-6) 
  • Insurance Verification Rate (P-1) 
  • Completed Pre-Registration (P-4) 

Applicants should meet, at minimum, the 'good' benchmark for each of the above KPIs. See the NAHAM AccessKeys® document for the benchmark information.  

 

All applicants will be grouped as follows:  

  • Small (Less than $500M net operating revenue)
  • Mid-Sized ($500M - $1B net operating revenue) 
  • Large (Greater than $1B net operating revenue) 

Application Requirements 

The following information will be required as part of the application.

Please note that you must complete the application entirely; you will not be able to save and return to the form. Therefore, please gather the necessary information in advance.  

 

Applicants will be scored on data and narratives that support data. Please be sure to submit concise, descriptive narratives that accurately describe the processes that led to your success.  

  • Your facility's data for the above noted KPIs - you will be asked for your numerator, denominator and resulting ratio. Please see the NAHAM AccessKeys® document for the specific formulas.  
  • Demographic Information 
    • Organization Name
    • Address
    • Applying as a Healthcare System or Individual Hospital 
    • Net Operating Revenue
    • Payer Mix 
    • Pre Arrival Services – Centralized or Decentralized
    • Pre-Registration Tier (see the NAHAM Pre-Reg tiers for more information) 
    • Submitter Contact Information (name, title, phone number, and email)
  • Signed attestation from CFO or Vice President of Revenue Cycle to attest to validity of data (click here to download). 
  • Narrative information:
    • For POS-1 (POS Collections to Revenue): Please describe your organization’s approach of communicating owed liabilities to your patients. Is there an expectation that each patient type has a defined minimum for collections? I.e., ER visit has set level of payment due based on ED Service Acuity level, all OPs are requested to pay $XX while IP have $XXX? There may not be an estimate generated for an ED copay, so how is the expectation of payment shared with your patients? How do you communicate POS information to patients and at what point in the process? 
    • For POS-6 (Estimate to Registration Rate): Please describe how your organization either systematically (with help from a vendor solution) or manually (through an internal processes of leveraging CPT codes, Diagnosis and Contractual rates) creates estimates. For example, how do you create an estimate for all patients even if multiple insurance coverages? How far in advance to you create an estimate? Do you post estimates in your EHR portal, etc.
    • For P – 1 (Insurance Verification Rate): Please describe how your organization verifies registrations. How do you handle the process when electronic verification procedures provide inadequate information? i.e. what other ways do you obtain this information?
    • For P – 4 (Pre-Registration Completion Rate): Describe your processes within your pre-registration tier. Please include how you reduce redundant/duplicative patient questions, complete time of registration tasks and communicate unique information about the patient to the registration staff so that the process is transparent to the patient.
    • Additional questions: 
      • What barriers did you experience and/or significant improvement opportunities did you identify while implementing AccessKeys in your facility? What lessons did you learn through those barriers and/or what improvements were you able to implement?
      • How does your organization track and report metrics? What systems do you use, how did you implement the metrics? With whom do you share metrics and are there any goals, outcomes, or other initiatives you leverage these metrics on?
      • In what ways did you struggle in tracking and reporting metrics?
  • Applicants may also attach audited financials (optional) 

Best in Keys award winners will be asked to contribute to future AccessKeys® educational opportunities, to include webinars, conference presentations and/or Access Management Journal articles.   

 

Timeline

Applications will be accepted starting Friday, January 4 through Friday, March 1. 

 

Winners will be announced in late March and recognized at the NAHAM 45th Annual Conference taking place April 23 - 26, 2019 in Orlando, FL. 

 

Frequently Asked Questions 

Click here to download an FAQs document.  


More Questions? 

Please contact NAHAM at info@naham.org or (202)367-1125 with any questions. 

 

Congratulations to the 2018 Awardees!  

Click here for more information.  

 

 


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