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Best in Keys Award 

The NAHAM Best in Keys Award celebrates NAHAM members who demonstrate outstanding performance and success through NAHAM’s AccessKeys®. This award will recognize hospitals/healthcare systems for their leadership in successfully implementing AccessKeys®.


Now accepting applications for the 2019 Best in Keys Award! Click here for more information and to apply.  


Applications will be accepted through Friday, March 1, 2019.  




AccessKeys® 3.0 - Patient Access Benchmarks

AccessKeys® 3.0 represent 34 essential functions critical to your facility’s performance. Never before have Patient Access managers been able to use standardized, simple equations to measure, for example, Point of Service Collections to Revenue, and then compare that score against industry benchmarks, thus measuring outcomes, not merely activities.


The AccessKeys® are set up as a series of equations created by NAHAM's Industry Standards Committee (ISC). The 34 different KPIs measure how well front-end departments and staff are doing across six Patient Access domains:
  • Collections
  • Conversions
  • Patient Experience
  • Process Failures
  • Productivity
  • Quality

For each KPI, the committee has provided a simple equation, using easy-to-find data, and each equation comes with some helpful “tips and tricks” provided by the committee. Upon plugging in the corresponding numbers for your organization, you can see if your score falls into the “Good,” “Better,” or “Best” benchmark.  


The AccessKeys® 3.0 update reflects feedback from NAHAM members. Portions of the benchmarking data were re-calibrated to reflect your input to our recent survey, and the document now fits on just one page, easy to print and tape to the wall for an easy reference.


Members-Only Benefit

The NAHAM AccessKeys® are a members-only benefit. To access them, renew your membership or join NAHAM today! 


AccessKeys Resources

  • Introduction to AccessKeys® 3.0 webinar - February 1, 2017 
    The webinar reviews the new KPIs and provides tips for implementation. The webinar is available at no cost to members and non-members. You can also see the questions and answers from this webinar.  
  • NAHAM AccessKeys®: One Bite at a Time
    This article from the NAHAM Access Management Journal provides guidance in implementing the AccessKeys at your facility.
  • User's Guide (Please note that this is a members-only benefit, and you must be signed in to the website to view and download the file).  
    The User's Guide includes further definitions, best practices, and implementation recommendations for each of the 34 AccessKeys. This document is designed to help Patient Access Managers implement and adopt the metrics into their management process. The User's Guide will provide them with in-depth understanding of each KPI, the calculation, the data source, the purpose and the terminology. This valuable tool is available at no-cost to NAHAM members as an exclusive member benefit.
  • How To Get Started Guide 
    This useful one-page document highlights the WHAT, WHY, WHEN, WHO, WHERE and HOW of the AccessKeys.
  • AccessKeys® Education 
    NAHAM is proud to announce an exclusive partnership to bring together the NAHAM AccessKeys® and BridgeFront. BridgeFront provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ®  benchmarks, can then take part in BridgeFront's online learning. NAHAM members benefit from customized curriculums mapped to the Access Keys ® KPIs, and the ability to track and trend monthly data compared to their education progress. 

Download the NAHAM AccessKeys® and User's Guide

Click here to download the AccessKeys® documents. These are a members-only benefit, and you must be signed in to the website to view and download the file.


©2018 National Association of Healthcare Access Management (NAHAM). All rights reserved. No part of this document may be reproduced, distributed, or transmitted in any form whatsoever without the written permission of NAHAM. Developed by NAHAM Industry Standards Committee 2012-2018 EXCLUSIVELY FOR NAHAM MEMBERS. 


Policies Regarding Usage of  AccessKeys®

As a reminder, the AccessKeys hold a registered trademark and copyright and are NAHAM members-only benefit.


Policies :

  • Active NAHAM members (individual members or Business Partner members) may reference and/or present the AccessKeys to groups in screen presentations only (PowerPoint/webinar).
  • The AccessKeys may not be distributed to non-members as hand-outs, either electronically or by physical copy.
  • In order to comply with trademark and intellectual property right laws, all demonstrations must credit NAHAM.
  • Participants should be directed to the NAHAM website if they wish to obtain a copy. 

For Vendors using the AccessKeys in their reporting tools:

  • Any firm referencing the AccessKeys in their reporting tools must be a NAHAM business partner member.  Like regular members, business partner members can have access to the Access Keys to download and use for the benefit of their clients. 
  • The vendor must give credit to NAHAM on their websites and in their products, using the AccessKeys and/or NAHAM logo and link to NAHAM website.  

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4/23/2019 » 4/26/2019
NAHAM 45th Annual Conference



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