Join us for NAHAM's first-ever Virtual Congress—an exciting and interactive event bringing together Patient Access professionals from across the industry! This free event is your opportunity to explore innovative strategies that drive value through technology and workforce management while connecting with industry leaders and peers.

📅 Date: Thursday, January 30, 2025
🕒 Time: 10:00 am - 12:30 pm PT / 1:00 pm - 3:30 pm ET

📚 Contact Hours: 2

Register Now!

Why Attend?
The Virtual Congress features three dynamic tracks—Pre-Encounter, Encounter, and Post-Encounter—designed to deliver expert-led panels, thought-provoking discussions, and actionable insights that you can apply directly to your work.

Three Tracks, Six Sessions: Tailor your experience by choosing sessions that align with your interests and goals.

Track 1: Pre-Encounter
Moderated by: NAHAM President Philip Quick, MPS, CHAM
Chief System Access Operations Officer 
University of Chicago Medicine  

• Contact Center 2.0: Elevating Patient Engagement Without Breaking the Bank
  • Panelists: 
    • Chris Castellano, VP Customer Experience Center, Banner Health
    • Namz Rathore, Assistant Vice President Patient Contact Center, Orlando Health Medical Group
    • Ginger Mallas, MPH, FACHE, Keck Medicine of USC
      
       
• Optimizing Authorizations: Reducing Delays Without Adding Staff
  • Panelists: 
    • Tori Wason, Banner Health
    • Keshia Lewis, Executive Director, Central Precert, WellStar
    • To be Confirmed

Track 2: Encounter
Moderated by: NAHAM Vice President Becky Peters, CRCR, CHAM
Executive Director Patient Access
Banner Health

• The Future of Patient Access to Care: Faster, Smarter, Seamless
  • Panelists:
    • Shay Atkins, AVP, Patient Access Services, WellStar
    • Alejandra Leonel Gaitan, Assistant Director, Patient Access Admissions & Financial Counseling, UC San Diego Health
    • Steve McMillen, Principal, ECG Management Consultants
    • Tina Sanzone, MHA, BSN, RN, FACHE, Vice President, Operations and Professional Services, Akron Children's

• Capacity Management of the Future: Smarter Solutions, Better Outcomes
  • Panelists:
    • Tonja Flores, Executive Director, Patient Access Svcs., WellStar
    • Kyle Ficklin-Badaloni, Epic MyChart / Welcome / Haiku Canto Analyst, UC San Diego Health
    • Rhonda Bartlett, Vice President Consumer Experience and Access, New York-Presbyterian
    • Sarah Kier, MBA, Senior Vice President, Patient Access, Emory Healthcare

Track 3: Post-Encounter
Moderated by: NAHAM Immediate Past-President, Stephanie Benintendi, MBA, CHAM
Director, Finance and Operations, Network of Care
Children's Hospital Colorado

• Beyond Denials: Proactive Management for Tomorrow's Revenue Challenges
  • Panelists:
    • Kathleen Corn, MBA, CHAM, CHFP, CRCR, VP, Comprehensive Access Svcs, WellStar
    • Nicole Fountain, CRCE-I, CHAM, Vice President, Revenue Cycle, UC San University of Chicago Medicine
    • Kelly Mullane, Assistant VP Revenue Cycle Front End, Northwell

• Revolutionizing Workforce Strategies: Achieving Growth Without Growing Costs
  • Panelists:
    • Erin Schumacher, Director Operations, Patient Family Access Center, Children’s Hospital Colorado
    • Yelina Mejia, MS, Director of Access to Care and Navigation, RUSH University
    • Theresa Falcon, InterMed

Who Should Attend?
Whether you're a Patient Access leader, technology innovator, or operational strategist, this event is designed for you. Gain insights into the most pressing challenges and opportunities in Patient Access while discovering innovative solutions to lead your organization into the future.

Don’t miss this opportunity! Space is limited, so register today to secure your spot at this groundbreaking event. Together, we’ll learn, connect, and shape the future of Patient Access.

Register Now