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2020 Virtual Learning Lab Sessions

We are thrilled to offer exciting education around the industry you know best: Patient Access. Click the dates below to learn more about the sessions offered, speakers, and experience level. Don't forget: if you can't attend live, all sessions will be available for viewing on-demand. You must be a registered attendee to access the recorded sessions!

 

Wednesday, September 9

Sponsored by

 

10:00am - 11:00am

 

How Transparency Leads to Staff Engagement and Accountability

Presented by Cerene Willett, Health First

Co-presenter: Michelle King, Health First 

 

Do you dread that time of year when delivering performance evaluations? This session will review a tool that can be used to ensure transparency and promote staff engagement and accountability. The rolling scorecard allows for no surprises for the employee, leads to open honest conversation, facilitates the performance review process for leaders, identifies opportunities, and empowers staff. Knowledge is power and numbers do not lie…a rolling scorecard allows a performance evaluation to remain objective and fair. Sample rolling scorecards will be given to all attendees.
Audience Experience Level: Beginner

 

 

11:15am - 12:15pm


Session information TBD

 

 

12:45pm - 1:45pm

 

Intentions of A Leader: Embracing a Remote Workforce

Presented by Michael Borge, Banner Health

Co-presenter: Janelle Stout

 

Leaders can learn to embrace employees as coworkers. Through understanding the concepts and benefits of an Intent Based Leadership model, (As created by David Marquet.) This process of empowering people helps create a climate where both leaders and coworkers can succeed. A reexamination of how we lead and the beliefs that we have concerning our roles, can open new possibilities. One of these new opportunities is a remote workforce. Join Michael and Janelle as they present the process, benefits and challenges surrounding sending teams to work from home. 

Audience Experience Level: Intermediate

 

 

2:00pm - 3:00pm

 

Sponsored Education:

 

Wednesday, September 16 

Sponsored by

 

10:00 am - 11:00 am

 

Lessons from COVID-19

Presented by Elizabeth Reason, Lake Huron Medical Center

 

Join Elizabeth Reason as she shares her journey through COVID-19, lessons learned, and how to remain positive for the future.

Audience Experience Level: Beginner

   

 

11:15am - 12:15pm

Sponsored Education:

 

 

12:45pm - 1:45pm


The Role of an RN in Patient Access

Presented by Jessica Budri, Connecticut Children's

 

This presentation will review the contribution and success of implementing an RN within a Central Financial Clearance Department. RNs handle clinical questions, STAT authorization requests, letters of medical necessity, appeals, and/or peer-to-peers with medical directors at insurance companies. There is proven success that saving physicians time away from the bedside, results in an average of 96% success rate at overturning denials, and stronger communication with outpatient clinical areas. Learn how Connecticut Children's recently received CFO approval to implement a similar position in their Central Billing Office.

Audience Experience Level: Advanced, Intermediate, Beginner

 

 

2:00 pm - 3:00 pm

  

Changing the Tone of Patient Access at Floyd Health

Presented by Yolanda Miller, Floyd Health

 

Floyd Health will share its innovative strategy to ensure the quality of patient encounters in registration. Representatives are scored in 7 key areas, and monthly scores aggregate into annual reviews. Over an 18-month period, Patient Access improved its quality metric from 70 percent scoring a C or below, to 90 percent scoring an A. The team achieved this while exceeding collections goals. This session will review outcomes in patient experience, staff support, compliance, and more.

Audience Experience Level: Intermediate

 

 

Wednesday, September 23

 

10:00am - 11:00am

 

Build a Bridge Between Hospital and Ambulatory Access and Revenue

Presented by Cindy Hagenow, Mercy

Co-presenter: Brandi McGinnis, Mercy

 

In an Epic environment, Mercy quickly learned that there needed to be some type of centralized group of individuals who served as the experts in insurance and registration to cross the bridge between hospital and ambulatory registrations and revenue. Mercy formed a team that manages not only many of the patient access errors that occur but also things like guarantor merges, privacy violations, and payer plan builds. The end result is a team of experts who work to ensure clean claims are generated because they are looking at any one registration/account from top to bottom and identifying any discrepancies in the patient's registration that could negatively impact revenue for either hospital or professional billing. Doing this allows for improved tracking and trending and identifying where technology can help us improve overall process.

Audience Experience Level: Intermediate

 

 

11:15am - 12:15pm

Sponsored Education: Details to Come

 

 

12:45pm - 1:45pm

 

Leading From Within: How to Leverage Reflective Practice to Boost Your Leadership Skills

Presented by Elizabeth Nix, Vanderbilt University Medical Center

 

Research shows that self-reflection is a critical component of effective leadership, yet many leaders do not dedicate time to this important practice. Reflection does not have to be time-consuming or labor-intensive and even small reflective sessions can have big results. After all, how can you change your team or your organization if you can't change yourself?

Audience Experience Level: Advanced, Intermediate, Beginner

 

 

2:00pm - 3:00pm

Innovative Approach to Leadership Operating Systems

Presented by Amy Trogdon, INTEGRIS Health

Co-presenter: Jenny Valcarce, INTEGRIS Health

 

This session introduces an innovated approach to daily communication from front line staff to executive levels using the iLOS or Leadership Operating System all in under an hour. The iLOS has six systems: Strategy Deployment, Visualization, Daily Improvement, Loop Closure, Problem Solving and Best Practice Sharing. Areas of focus will be placed on Huddle Boards, Standard Work, Standard Calendars and Worksite Reviews.

Audience Experience Level: Advanced

 

 

Wednesday, September 30

Sponsored by

 

10:00 am - 11:00 am

 

Industry Update: What's New with CMS?

Presented by Michelle Fox, Health First

Co-presenter: Stan Nachimson, Nachimson Advisors

 

The session will cover what's new with CMS as it relates to the Revenue Cycle Industry and, in particular, to Patient Access Services. Updates on current requirements, as well as what new requirements are coming in the future, will be discussed. The information shared in this session will enable Patient Access professionals to be knowledgeable of CMS requirements so they can be prepared and ready for successful compliance within their organizations.

Audience Experience Level: Intermediate

 

 

11:15am - 12:15pm

 

Effective Patient Access Begins With Up-Front Pricing Transparency, But Does Not End There

Presented by Brianna Miller, AdventHealth

 

Price is often the dominant factor in patient decisions about when and where to seek care. Patient access professionals understand that transparent up-front estimates eliminate surprise billing and empower patients at a time when they are increasingly responsible for healthcare costs, leading to higher satisfaction ratings and optimized collections. This session will provide insights and real-world lessons to help attendees build a playbook for an effective automated, digital-first system that extends from pre- to post-service.

Audience Experience Level: Intermediate

 

 

12:45pm - 1:45 pm

 

Sponsored Education:

 

 

2:00 pm - 3:00 pm

 

Deep Dive into NAHAM Membership

Presented by NAHAM Membership Committee

 

Join the NAHAM Membership Committee as they give you tips and tricks on getting the most of your NAHAM Membership. This session is ideal for all NAHAM Members, regardless of how long you've been part of the association! Don't miss out on your opportunity to learn more about all resources NAHAM membership provides for Patient Access professionals.

Audience Experience Level: Advanced, Intermediate, Beginner

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 


 


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