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NAHAM Online Experience: Virtual Conference
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Leading the Revenue Cycle - VIRTUALLY


Patient Access is vital to the healthcare system and overall revenue cycle, whether your role is front end or back facing. While our in-person event was cancelled due to COVID-19, we recognize the value of continuing education to your role as Patient Access professionals. We are excited to offer virtual education at zero cost to NAHAM members.




Registration is FREE for NAHAM members, and $102.50 for nonmembers. The best part? If you register as a nonmember attendee, you will receive complimentary membership for the remainder of 2020.



Note: you must be logged into the NAHAM website to register for the event. 


Schedule at a Glance

Note: Schedule is tentative and subject to change.


Earn up to 16 NAHAM-approved contact hours by attending the NAHAM Online Experience! All sessions will be offered live, and available for on-demand viewing after each session day if you are unable to attend.


For detailed descriptions of each session and speaker information, visit our Education Information page.


Sponsorship Information

We wouldn't be able to put on this complimentary event for our members without the support of our sponsors! 




Wednesday, September 9

Sponsored by


10:00am –  11:00am ET

How Transparency Leads to Staff Engagement and Accountability

11:15am – 12:15pm ET

Sponsored Education: Vyne Medical

Connecting Healthcare Data: Yesterday, Today and Tomorrow

12:45pm – 1:45pm ET

Effective Patient Access Begins with Up Front Pricing Transparency, But Does Not End There

2:00pm – 3:00pm ET

Combating Unconscious Bias


Wednesday, September 16

Sponsored by

10:00am – 11:00am ET

Lessons Learned from COVID-19

11:15am – 12:15pm ET

Sponsored Education: Pelitas

Virtual Engagement: The Path to Transformation in Healthcare

12:45pm – 1:45pm ET

The Role of an RN in Patient Access

2:00pm – 3:00pm ET

Changing the Tone of Patient Access at Floyd Health


Wednesday, September 23

Sponsored by

10:00am – 11:00am ET

Building a Bridge Between Hospital and Ambulatory Access and Revenue

 11:15am – 12:15pm ET  

Sponsored Education: Experian

5 Strategies for Creating the Ultimate Digital Patient Journey

12:45pm – 1:45pm ET

Leading from Within: How to Leverage Reflective Practice to Boost Your Leadership Skills

2:00pm – 3:00pm ET

Innovative Approach to Leadership Operating Systems

3:30pm - 5:00pm ET

Networking Roundtable Happy Hour

Wednesday, September 30

Sponsored by

10:00am – 11:00am ET

Industry Update: What's New with CMS?

 11:15am – 12:15pm ET  Intentions of a Leader: Embracing a Remote Workforce
12:45 pm – 1:45 pm ET

Sponsored Education: AccuReg
Provide Price Transparency that Patients Want and the Government Requires - Is Your Hospital Ready to Deliver a Virtual Patient Experience?

2:00 pm – 3:00 pm ET

 Deep Dive into NAHAM Membership

3:30pm - 5:00pm ET

NAHAM Member Happy Hour



What You Will Learn


98%of attendees agree that the conference provides new information that they can use in their place of work. 


Key Takeaways

  • Technology trends impacting front end and back end professionals
  • How to improve the patient experience
  • Role of the patient registrar and registration
  • Quality control and implementation
  • Collaboration between front end a back end professionals




Frequently Asked Questions

Click here to view a list of frequently asked questions and answers.


What is the NAHAM Online Experience?

The NAHAM Online Experience event is an all-virtual event that you can experience from the comfort and safety of your home. This event runs for 4 weeks, starting Wednesday, September 9 and lasting until Wednesday, September 30.

During this four-week time period, each day is dedicated to live education and networking between the hours of 10:00am and 3:00pm Eastern.


I am not a NAHAM member, can I attend this event?

Yes! The nonmember price for the event is $102.50, and the best part is, you'll receive NAHAM member benefits for the remainder of 2020 with your attendance to the Online Experience.

How do I access the live education program sessions?

Registered attendees of the event will receive weekly email instructions with direct links to join the live webinars. We will also be setting up a dedicated webpage with join links that will be accessible to attendees only.


Will live education content be available after it has aired?

Yes, recordings from the Wednesday live sessions will be available in your online education portal the following day. Please note that you will need to be signed into the NAHAM Education Hub.


How do I access the recorded education content?

Registered attendees of the event have been granted access to the NAHAM Online Experience education in the NAHAM Education Portal.

To access the portal, you must be signed into your NAHAM account on the NAHAM website. Hover over "Education" and click on Access Your Purchased Content." Only registered attendees of the event have been granted access to this education product.


Will I earn NAHAM Contact Hours by attending this event?

Yes, you will earn 16 NAHAM Contact Hours by either: attending the live sessions or viewing the sessions on-demand. Only registered attendees will receive certificates of completion.

Code of Conduct

Click here to view the NAHAM Online Experience Code of Conduct



Contact us at or 202-367-1125. We're here to help!

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more Calendar

9/9/2020 » 9/30/2020
The NAHAM Online Experience: Live and on-Demand Education Inspired by the 46th Annual Conference


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