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NAHAM Online Experience: Virtual Conference
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Leading the Revenue Cycle - VIRTUALLY


Patient Access is vital to the healthcare system and overall revenue cycle, whether your role is front end or back facing. While our in-person event was cancelled due to COVID-19, we recognize the value of continuing education to your role as Patient Access professionals. We are excited to offer virtual education at zero cost to NAHAM members.




Registration is FREE for NAHAM members, and $102.50 for nonmembers. The best part? If you register as a nonmember attendee, you will receive complimentary membership for the remainder of 2020.



Note: you must be logged into the NAHAM website to register for the event. 


Schedule at a Glance

Note: Schedule is tentative and subject to change.


Earn up to 16 NAHAM-approved contact hours by attending the NAHAM Online Experience! All sessions will be offered live, and available for on-demand viewing after each session day if you are unable to attend.


For detailed descriptions of each session and speaker information, visit our Education Information page.



Wednesday, September 9

Sponsored by


10:00am –  11:00am

How Transparency Leads to Staff Engagement and Accountability

11:15pm – 12:15pm Session topic TBD
12:45pm – 1:45pm

 Intentions of a Leader: Embracing a Remote Workforce

2:00pm – 3:00pm

 Sponsored Education: Vyne Medical


Wednesday, September 16

Sponsored by

10:00am – 11:00am

 Lessons Learned from COVID-19

11:15am – 12:15pm

 Sponsored Education: Pelitas

12:45pm – 1:45pm

The Role of an RN in Patient Access

2:00pm – 3:00pm

 Changing the Tone of Patient Access at Floyd Health


Wednesday, September 23

Sponsored by

10:00am – 11:00am

 Building a Bridge Between Hospital and Ambulatory Access and Revenue

11:15am – 12:15pm

 Sponsored Education: Details to Come

12:45pm – 1:45pm

Leading from Within: How to Leverage Reflective Practice to Boost Your Leadership Skills

2:00pm – 3:00pm

 Innovative Approach to Leadership Operating Systems

Wednesday, September 30

Sponsored by

10:00am – 11:00am

 Industry Update: What's New with CMS?

11:15am – 12:15pm

Effective Patient Access Begins with Up Front Pricing Transparency, But Does Not End There

12:45 pm – 1:45 pm

 Sponsored Education: AccuReg

2:00 pm – 3:00 pm

   Deep Dive into NAHAM Membership



What You Will Learn


98% of attendees agree that the conference provides new information that they can use in their place of work. 


Key Takeaways

  • Technology trends impacting front end and back end professionals
  • How to improve the patient experience
  • Role of the patient registrar and registration
  • Quality control and implementation
  • Collaboration between front end a back end professionals




Frequently Asked Questions

Click here to view a list of frequently asked questions and answers.


What is the NAHAM Online Experience Experience?

The NAHAM Online Experience Experience event is an all-virtual event that you can experience from the comfort and safety of your home. This event runs for 4 weeks, starting Wednesday, September 9 and lasting until Wednesday, September 30.

During this four-week time period, each day is dedicated to live education and networking between the hours of 10:00am and 3:00pm Eastern.


I am not a NAHAM member, can I attend this event?

Yes! The nonmember price for the event is $102.50, and the best part is, you'll receive NAHAM member benefits for the remainder of 2020 with your attendance to the Online Experience.

How do I access the live education program sessions?

Registered attendees of the event will receive weekly email instructions with direct links to join the live webinars. We will also be setting up a dedicated webpage with join links that will be accessible to attendees only.


Will live education content be available after it has aired?

Yes, recordings from the Wednesday live sessions will be available in your online education portal the following day.


How do I access the recorded education content?

Registered attendees of the event have been granted access to the NAHAM Online Experience education in the  NAHAM Education Portal.

To access the portal, you must be signed into your NAHAM account on the NAHAM website. Hover over "Education" and click on Access Your Purchased Content." Only registered attendees of the event have been granted access to this education product.


Will I earn NAHAM Contact Hours by attending this event?

Yes, you will earn 16 NAHAM Contact Hours by either: attending the live sessions or viewing the sessions on-demand. Only registered attendees will receive certificates of completion.



Contact us at or 202-367-1125. We're here to help!

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