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Group Therapy: Peers Share Ideas to Solve Our Most Complex Challenges


Presenters: Megan Ford and Lance Mills
Lightning Learning Lab: Series 2
Date/Time: April 25, 4:30 p.m.–5:15 p.m.


About the Lightning Learning Lab: Complications, problems, challenges. They all have one thing in common — they are all solvable! You don’t want to miss NAHAM’s Group Therapy, presented by Megan Ford, Patient Access director at Colquitt Regional Medical Center and Lance Mills, vice president at DCS Global.


This session will be full of best practice tips to help tackle the everyday issues that face us in the workplace. You will hear directly from your peers and colleagues about how they have overcome roadblocks and removed obstacles that challenge us daily. You will hear about creating a better place for our patients and staff.


This is a town hall session and nothing is off limits.

  • Are you looking to improve your patient satisfaction scores?
  • Are you struggling with collections?
  • Do you think you are too small for automation but know you need it?
  • Is there a system-wide conversion on the horizon, but you don’t know what to expect?
  • How do you produce ROI your CFO would love?
  • Do you find yourself saying, “I know my staff needs additional training, but where do I find the time as we are spread so thin as it is?”
  • Do staff incentives lead to increased productivity? Higher accuracy? Increased collection goals? Improved patient satisfaction? Better staff engagement and team morale?

This is the session you don’t want to miss. If anything mentioned above join us. Your greatest asset can be your neighbor, your friend or your colleague. It is that knowledge and this platform that will allow us to openly discuss how we can be collectively better for our teams and our patients. Please join us during this ground-breaking inaugural session.


Megan Ford started with Colquitt Regional Medical in 2012 after obtaining her bachelor’s degree from Georgia Southwestern State University in 2011. Megan has held a number of roles at Colquitt Regional Medical Center and currently serves at Patient Access director.


Lance Mills started with DCS Global in January 2012 and has recently accepted a new role as vice president of sales. He has been instrumental in growing the DCS brand with partners across the United States and has helped facilitate a national footprint for the company.

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