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2019 Conference Speaker Previews
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NAHAM 45th Annual Conference Speaker Previews

The Conference Committee has been hard at work scheduling great educational content and speakers. Click the links below for a sneak peek at this year's learning lab sessions.

 

We’re All in This Together: The Connection Between the Front End and the Back End
Presenters: Michelle Fox, DBA, MHA, CHAM and Paul Shorrosh, MSW, MBA, CHAM
Learning Lab: Series 1
Date/Time: April 24, 10:30 a.m.–11:45 a.m.

 

Answering the Digital Front Door
Presenter: June Scarlett
Learning Lab: Series 1
Date/Time: April 24, 10:30 a.m.–11:45 a.m

 

From Mundane to Meaningful: Improving the Patient Experience

Presenter: Teri Meintel
Learning Lab: Series 1
Date/Time: April 24, 10:30 a.m.–11:45 a.m.

 

Evolution of the Patient Access Contact Center

Presenters: Patti Consolver, FHAM, CHAA, CHAM, and Scott Overholt
Learning Lab: Series 2
Date/Time: April 25, 10:30 a.m.–11:45 a.m.

 

UPMC’s Patient Access Journey of Transformation — Centralize Today, Scale Tomorrow

Presenters: Dan McCann and Georgina Trunzo
Learning Lab: Series 3
Date/Time: April 25, 1:30 p.m.–2:45 p.m.

 

Tools for Your Process Improvement Toolbox
Presenter: Sue Plank
Learning Lab: Series 3
Date/Time: April 25, 1:30 p.m.–2:45 p.m.

 

A Holistic Approach to Patient Access
Presenter: Jennifer Schmidt, MD, FACP
Learning Lab: Series 3
Date/Time: April 25, 1:30 p.m.–2:45 p.m.

 

Maximizing Referral Coordination Through Enhanced Communication
Presenters: Pamela Ravare and Victor Anaya
Learning Lab: Series 4
Date/Time: April 25, 3:00 p.m.–4:00 p.m.

 

Enterprise Scheduling from Calamity to Clarity
Presenters: Sarah Branish, RHIA, CHAM, and Mary Guest
Learning Lab: Series 4
Date/Time: April 25, 3:00 p.m.–4:00 p.m.

 

How Scheduling at Point of Care Improves the Patient Experience
Presenter: Dawn Zieger
Lightning Learning Lab: Series 2
Date/Time: April 25, 4:30 p.m.–5:15 p.m.

 

Group Therapy: Peers Share Ideas to Solve Our Most Complex Challenges
Presenters: Megan Ford and Lance Mills
Lightning Learning Lab: Series 2
Date/Time: April 25, 4:30 p.m.–5:15 p.m.

 

Exceptional POS Collections without Risking Patient Satisfaction
Presenter: Stephanie C. Franz, MBA, HCM
Lightning Learning Lab: Series 2
Date/Time: April 25, 4:30 p.m.–5:15 p.m.

 

 

 


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