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2013 Conference Recordings
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39th Annual Educational Conference & Exposition

Session Recordings


Leading the Way
A Brave New World of Patient Access

Weren’t able to attend this year’s event? Were you there but missed a key session? NAHAM is offering you access to some of the highest-rated sessions from the conference ON DEMAND. Recordings are available to members for $35 each and $50 for non members.

Each individual recording is worth 1.5 contact hours. 

All conference recordings are available to view up to 90 days after purchase.

Get immediate access to the following:

ACO – What Your Facility Needs to Know - Click here to purchase

Arrington, CHAM
Manager - Texas Health Resources
Arlington, Texas

Alyssa Corallo, CHAM
Texas Health Resources
Arlington, Texas

Texas Health Resources recently partnered with North Texas Specialty Physicians to form a North Texas ACO. This session will explain how to prepare your facility for the ACO process, how to partner with patients and third-party payers to improve health, and how to correctly identify ACO members by integrating them in the registration pathways.

Best Practices in POS Collections - Click here to purchase

Jonathan Wiik, MSHA, MBA
Chief Revenue Officer - Boulder Community Hospital
Boulder, CO

Learn how to create a collections culture by developing workflows and accountability to the process. Attendees will learn how to measure and sustain POS collections, anticipate market trends, and understand the tools and
techniques used in POS collections.

Do You Know Your Hospital’s Hidden Benefits? - Click here to purchase

Michelle Fox, BSHSE, MBA, MHA, CHAM
Director Revenue Operations/Patient Access
Health First
Rockledge, FL

Herold Figareau, BSBA
Health First
Rockledge, FL

This session explains that every patient has benefits. Learning what those benefits are can be the key to increased revenue, improved patient satisfaction, increased referrals, improved access management and stronger working relationships with clinical departments and community partners. Let these experienced professionals show you what MORE you can do for your patients.

From Where I Sit: A Front-Line Perspective of the Patient Access Pre-Encounter Process Including
Scheduling, Pre-Registration, and Financial Clearance - Click here to purchase

Sandra Clay-Hillyard, CHAM, MS, BS
Director of Patient Access - Lowell General Hospital
Lowell, MA

Nicole Betty, CHAA
Lowell General Hospital

This session will define a Call Center and a "Schedustar,”while evaluating the Pre-Service Model and outlining the
Pre-Service Workflow. Faculty will identify touch-points to successfully transition patients to their appointment.

Staff Accountability - How Employee Productivity &Knowledge Increase as a By-product of Patient Access Technology - Click here to purchase

Kelly Allen
Manager Patient Registration, Patient Access Manager - St.Joseph’s/Candler
Savannah, GA

Ann Harte, BS
St. Joseph’s/Candler
Savannah, GA

Learn all about Continuous Process Improvement (CPI) and how patient access technology can enable it. Attendees will review how to identify areas where training is needed using survey and assessment tools, and how to create a variety of assessment and test instruments to address improvement needs. Increase accountability by tracking results and pinpointing skill improvement areas, and implement a closed loop process improvement initiative to increase knowledge and accountability.

Swim in Your Lane: a Staffing Plan for Access Centers - Click here to purchase

Elaine Purdy, M. Ed, MBA
Access Manager - Vanderbilt University Medical Center
Franklin, TN

Bryce Sillyman, M.H.A.
Vanderbilt University Medical Center
Franklin, TN

Gain insight into the set-up of Access Center operations and the challenges of staffing a call center. Faculty will explain how to assess staffing needs and optimize staffing to control costs, reduce errors and provide a high grade of service. Attendees will learn how to analyze call volume and set parameters for meeting the desired service level for call center operations, while collecting and analyzing data to forecast staffing requirements. Attendees will also learn how to develop a staffing plan based on forecasted data.


Accomplishing Cultural Change within your Emergency Department: A Success Story - Click here to purchase

Jamey Levis, CHAM, CPAT, CCT
Manager, Patient Access - Connecticut Children’s Medical Center
Hartford, CT

How do organizations create cultural change? This session explores the story of cultural changes made in the Emergency Department at Connecticut Children’s Medical Center, and shares their successes and failures. Faculty discuss the need for collaboration with clinical areas and provide advice to managers facing similar issues. The session provides samples of QA and training tools used, and speaks to the overall success of implementation.


Want access to all 7 recordings? 
Purchase the value bundle - $215 for members and $325 for non-members.


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