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Performing With Excellence in the HCAHPS Environment
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Performing With Excellence in the HCAHPS Environment

Presented by: Jerry Wesley, CCDP, Sr. Management Consultant, New York City Health and Hospitals Corporation
Contact Hours: 1.0 NAHAM Contact Hours
Recorded: March 20, 2012

HCAHPS is an acronym for Hospital Consumer Assessment of Healthcare Providers and Systems and it represents the new healthcare currency for the 21st century. This webinar introduces healthcare professionals to the HCAHPS Era. It highlights the unique role diverse workforce relationships play in ensuring that patient access to care results in satisfying patient care experiences. The significance of the HCAHPS Era is that for the first time in the history of the he althcare industry the Medicare portion of financial reimbursements are now attached to patient satisfaction. This paradigm shift in reimbursement thinking impacts care givers at all levels of care.

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