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Lynn Arrington, CHAM, CHAA
Manager, Patient Access Services
Texas Health Resources
Arlington, Texas
CHAM since 2008

What drew you to the NAHAM credential program?
The organization that I am currently employed likes to honor their employees who are CHAA/CHAM. This is something that I wanted to achieve and have leaders in the Organization proud that they had another CHAM associate.
What is the most rewarding aspect of having the CHAM certification?
Knowing that I took that extra step as a Manager to become certified.
Would you recommend NAHAM to others?
I would recommend this to other who are looking to become a certified Manager with the NAHAM association.
How does certification distinguish you from other patient access healthcare professionals?
It validates you as a manager.

Was earning a credential in healthcare something you aspired for?
It was not something that I set my sights on however after attending conferences and becoming familiar with NAHAM it was something that I wanted to do to show my affiliation with NAHAM to the outside world.

What were your reasons for seeking certification?
I wanted to be nationally recognized as a Manager and a member of NAHAM.
What have been the rewards of earning your credential?
I can now be recognized as a CHAM and know that I can inspire other to obtain their certification.
What advice would you give those seeking to earn their credential?
I would recommend learning every aspect of the Patient Access and Revenue Cycle Department. From the first scheduled event to the final bill it is important to know how each department intertwines to provide information as well as a great customer experience.

What does your hospital’s executive management think of your earning of the CHAM credential?
They are extremely proud of me and hope that I will inspire and encourage other to set their sights on achieving this as well.

Join Lynn, and become a CHAM today!

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