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Alicia Renee Jones, CHAA
Patient Access Representative III
Emory Healthcare – St. Joseph's Hospital
Atlanta, Goergia
CHAA since 2012

What drew you to the NAHAM Certification program?
I wanted to have the certification to show that I am knowledgeable of my job career.

Would you recommend the NAHAM credentialing program to others? Why?
I would recommend this credentialing and if you want to stand out in your career; if you want advancement. I would suggest obtaining this certification.

Was earning a credential in healthcare something you aspired for?
Yes, it was.

What were your reasons for seeking certification?
I was seeking advancement in my career.

How does certification distinguish you from other patient access healthcare professionals?
My certification proves that I am very knowledgeable; more than just having years of experience.

What have been the rewards of earning your credential?
Self-achievement in knowing that I have the expertise in my career and it’s nationally known.

What does your hospital’s executive management think of your earning of the CHAA Credential?
Our management staff encouraged us to strive for this certification and instructed us that this is a must-have for advancement within our department at Emory Healthcare of Atlanta, Georgia.

Join Alicia, and become a CHAA today!

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