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CHAA Certification Exam Preparation
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Need help in preparing for the next CHAA certification examination? NAHAM has developed a variety of products and tools to help you as you prepare.

Preparedness Assessment Tools:

CHAA Online Certification Preparation Course – an internet based program designed to help you assess your knowledge of the CHAA exam content and identify areas in which additional study is necessary before you take the exam.

1. Learn about the CHAA examination
2. Assess what you already know
3. Discover your weak areas
4. Learn successful test-taking strategies
5. Develop a study plan that will help you prepare for the examination.

In addition, the CHAA certification Preparation course comes with access to:
1. NAHAM Access Management Glossary
2. CHAA Certification Preparation Course Participant Guide
3. MSP Fact Sheet
4. Over 100 Multiple choice practice questions throughout the course

Cost: $50 for members and non-members. Click here to purchase.

E-Learn Associate™ - interactive study aid complete with narrated instruction, activities, downloadable materials, and online quizzes.

The E-Learn Associate™ delivers a brief overview of the three different areas of the CHAA exam content: pre-encounter, encounter and future development. Offers definitions and high level overviews of topics from customer service to data integrity

E-Learn Associate™: $25 for members and non-members. Click here to purchase.

Upon payment, you will receive login instructions including a username/password combination. Your login credentials will be valid for a period of 90 days after which they will no longer grant you access to the web module.

Additional Tools:

In addition to the above educational self-preparedness tools and study aids, NAHAM also encourages the formation of study groups to assist in examination preparation. For more information, reference the Certification Study Groups Handbook.

More information on the CHAA and CHAM certification examinations can be found in the Candidate Guide to Certification.


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