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CHAA Exam Application Information
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CHAA Examination Requirements

  • Membership: voluntary; not required for examination.
  • Practical Experience: One (1) year practical work experience in the healthcare or finance industry or successfully completed an accredited college program in healthcare. This standard can be bypassed by  completion in a  NAHAM accredited college curriculum.

  • Minimum Education: High school diploma or GED equivalent plus thirty (30) contact hours earned within the past two (2) years; or an associates/bachelor's degree from an accredited institution in healthcare, business or related field.

  • References: Information of one (1) supervisor or course instructor/advisor.


Payment Information: 
$140 for both members and non-members. 


REFUND/DATE CHANGE POLICY: as stated in the Candidate Guide to Certification, only in the case of personal illness, natural disaster, or death in the family will a refund/date change be issued. You must contact NAHAM within your assigned testing window in order for this to policy to apply.  If you are unable to take the exam and DO NOT meet the above requirements, please fill out an Examination Date Change  form to switch your testing window for a $50 fee. 



When You Can Test

Testing Window Application Deadline
January November 30
April February 28
July May 31
October August 31

**Exam windows are open all month for testing. 
Date and time is TBD between proctor and candidate. 



How To Apply


  1. Go to NAHAM's home page
  2. Go to right side of the page under "Sign in” and click "haven't joined yet”
  3. Scroll to the bottom and click "non-member”
  4. Enter your first name, last name, select your region and enter preferred username (usually email address)
  5. From there you will fill out your contact information and create a password, which will be stored to your profile in Certification Central. Please make sure this information is accurate.
  6. Hover over "Certification" and click on the link for Certification Central
  7. You will see a green button that says "Start a New Application"
  8. Fill in all necessary information and submit your application fully before the deadline

NAHAM Member

  1. Log onto the NAHAM website. If you do not remember your login credentials, contact NAHAM and we can assist you.
  2. Hover over "Certification" and click on the link for Certification Central
  3. You will see a green button that says "Start a New Application"
  4. Fill in all necessary information and submit your application fully before the deadline


IMPORTANT: if you are paying by check, or would like to pay at a later date, please select "Check Payment" and submit without payment. If your application is left "In Process" after the application deadline has passed, you will be unable to sit for the exam.

For a full overview of the process in PDF form please click here
For a webinar presentation to guide you through the process, please click here.




When submitting your application for the Certified Healthcare Access Associate (CHAA) exam, it is important to note that you may be audited. As stated in the National Association of Healthcare Access Management (NAHAM) Candidate Guide to Certification, NAHAM randomly audits 10% of our applicants for each certification period for quality assurance purposes. 

For the CHAA Examination, you will be audited for the following information:

Eligibility Criteria

Examples of Acceptable Documentation

A or B

A) One (1) year in healthcare or finance industry
B) Successful completion of an accredited college program in healthcare

A) Contact information for employer

B) Copy of certificate of completion or transcript

A or B

A) High school diploma or GED equivalent plus 30 contact hours earned within the previous two (2) years

B) An associate or bachelor's degree from an accredited institution

A) Copy of High School Diploma or GED Certificate and 30 contact hours from organization (either written out of a printed copy from Education/training dept.)

B) Copy of Degree or transcript


Failure to provide this documentation by the requested date will exclude you from testing during this period and application fees will not be refunded. 

NAHAM staff will contact you following review of your documentation and prior to your testing date to confirm that you have met the eligibility requirements for the exam.

Proctor Information

All NAHAM examinations must be proctored. All proctors must work in the healthcare industry, be in a management role, and cannot directly supervise any candidates taking the examination. You will determine your testing date, time and location with your designated proctor. For additional questions about identifying a proctor, please contact us at


Having trouble finding a proctor? Search our Proctor Database to find someone in your area! Please note that this is not a comprehensive list of NAHAM proctors; these are individuals who have volunteered their information to prospective candidates. They are not required to proctor exams.

Contact your regional delegate if you are still experiencing difficulties finding a proctor in your area!


Want to Reschedule Your Exam?

In order to change your examination testing window, you must submit an Examination Date Change form to NAHAM prior to the end of the current testing window. There is a $50 fee to switch testing windows; NAHAM will contact you with payment instructions once the above form has been submitted.


Need to Retake the Exam?

If you do not pass the examination on your initial attempt, you may re-take the examination at the $50 fee in the next consecutive testing window (please reference the CHAA Exam Information Page for testing windows and deadlines). You may re-take the exam as many times as you would like, however, the $50 re-take fee only applies if you have paid $140 in the most recent testing window. Therefore, if you do not pass for a second time, you will be required to pay the $140 exam fee again before receiving a second discount voucher.  

At the end of each testing window, NAHAM will send out an email with the discount voucher code to all those that qualify. Please log-in to your dashboard on Certification Central and create a new application - you will enter the discount code during the payment portion of your application.

You may pay online with a credit card right away, or you may select "Submit without Payment" and send a check at a later date.

NAHAM Audits 10% of all its applicants for quality assurance purposes. Please reference the eligibility requirements in the Candidate Guide to Certification for additional audit information.



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