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Sponsored Webinar: Working from Home - Now What? Delivering a Consistent Quality Experience
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 Export to Your Calendar 10/28/2020
When: Wednesday, Ocotober 28
1:00 pm ET
Where: Zoom
United States

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Sponsored Webinar: Working from Home - Now What? Delivering a Consistent Quality Experience in Patient Access

 

Wednesday, October 28

1:00 pm EST


As your patient access representatives work from home at unprecedented levels, this session will explore best practices and technology that can help you not just manage a remote workforce, but improve end to end quality of patient experience, give top talent flexibility, visibility. We will hear from a Patient Access Leader at UC Health how they sent 700+ patient service representatives home, what worked, and what they have learned from the experience, and from Avaya’s Healthcare Practice Leader sharing how Contact Center Technology, Analytics, Workforce Management, and even AI tools can turn a crisis into a better experience for everyone.

 

Presenters

 

Tara Mahoney
Corporate Consulting Senior Director
Avaya

Beth Asbrock
Sr. Telecommunications Engineer
IS&T Network Services

 

 

Earn NAHAM Contact Hours

This NAHAM sponsored webinar provides one(1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


Unable to attend live? Register to receive a copy of the recording.


 


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