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NAHAM Sponsored Webinar: Enhancing Quality of Face-to-Face Encounters
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When: Thursday, October 10, 2019
1:00 PM
Where: United States

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Enhancing Quality of Face-to-Face Encounters for a Better Consumer Experience


Sponsored by Vyne Medical

Thursday, October 10, 2019
1:00 pm - 2:00 pm EST


Join Vyne Medical for a complimentary webinar on Thursday, October 10, from 1pm – 2pm ET. Floyd Health will share its innovative strategy to ensure the quality of patient encounters in registration. Floyd has implemented face-to-face recording from Vyne Medical and a QA process to score the quality of these face-to-face interactions. Representatives are scored in 7 key areas, and monthly quality scores aggregate into annual reviews. Over a period of 18 months, Floyd’s Patient Access team has improved its quality metric from 70 percent scoring a C or below to 90 percent scoring an A in the last two months. The team has achieved this while exceeding goals for collections. Don’t miss this opportunity to learn about Floyd Health’s quality review program and outcomes in patient experience, staff support, compliance and more. 


Learning Objectives
1. Evaluate a comprehensive quality review program for Patient Access and its impact on patient experience, point of service collections and denial management.
2. Consider the use of face-to-face recording to hardwire best practices in patient financial communication.
3. Discuss criteria used to score the quality of patient interactions in pre-service and at the point of service.

Yolanda Miller, Director of Patient Access Services, Floyd Health
Scott Overholt, Chief Development Officer, Vyne Medical


Earn NAHAM Contact Hours

This webinar provides one (1) NAHAM-approved contact hour and is offered at no cost to both members and non-members.  


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9/9/2020 » 9/30/2020
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