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Sponsored Webinar: Streamlining Pre-Registration and Scheduling Across Multiple Hospitals and Loca
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When: Thursday, December 6, 2018
1:30 PM
Where: United States

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NAHAM Sponsored Webinar

Streamlining Pre-Registration and Scheduling Across Multiple Hospitals and Locations



Thursday, December 6, 2018

1:30 pm- 2:30 pm EST

Presented by:

Kelvin Young, Associate Vice President, Patient Access



McLeod Health in South Carolina – like many health systems nationwide – recognize how standardizing and centralizing patient scheduling and access helps create a smooth, convenient patient experience. Using purpose-built technology and tight integration with their Cerner EMR, McLeod centralized order and referral management, scheduling and front-end revenue cycle steps across seven hospitals and multiple care locations.

In this session, Kelvin Young, Associate Vice President of Patient Access will share how McLeod Health achieved these critical benefits:

  • Optimized Scheduling Workflows: While increasing the number of scheduled procedures by 14%, average call duration dropped nearly 15%.
  • Efficient Provider Self-Service: Approximately 20% of procedures are self-scheduled by physician offices, resulting in lower call volumes and increased patient satisfaction.
  • Improved Financial Performance: Embedded up-front RCM results in fewer denials and fewer no-shows and last-minute reschedules.
  • An Ideal Patient Experience: Faster response times, shorter hold times, and improved satisfaction across departments and providers improves patient and provider loyalty.

Please join us for this information-packed, 30-minute discussion to learn how your organization can map out a strategy to centralize and optimize your patient access workflows, plus practical ways to overcome the challenges.


This webinar provides 0.5 NAHAM-approved contact hours. 


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