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Webinar: How Houston Healthcare Improved KPIs with Centralized Patient Access
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When: Thursday, September 7, 2017
Where: United States

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How Houston Healthcare Improved KPIs with Centralized Patient Access

Thursday, September 7, 2017

2:00 – 2:30 ET


Sponsored by: SCI Solutions


Houston Healthcare implemented a centralized patient access function across two hospitals and multiple facilities in Georgia that allows patients to be scheduled quickly at the most convenient and appropriate location. In addition to providing a fantastic patient experience, this approach also enables Houston to process 6,500 orders every month while meeting or exceeding the organization’s KPIs:

  • Strong POS collection rates by scheduling and registration staff
  • High initial accuracy rates on orders, demographic info, insurance verification, cost estimation, and authorizations
  • Excellent patient experience based on survey results, average hold time, average wait time at registration, etc.
  • High scheduler productivity tied to total appointments, total registrations, etc.

Please join us for this information-packed 30-minute discussion to learn how your patient access teams can leverage best practices to track and improve your KPIs. You’ll also take away strategies you can apply at your organization to centralized and optimize patient access workflows.

Guest Speaker: April Ennis – Houston Healthcare Radiology Manager, Centralized Scheduling


This webinar is offered at no charge and will provide one NAHAM-approved contact hour. 

Register Today!

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