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The Work from Home Bundle

The Work From Home Bundle is meant to support development of patient access professionals working remotely. These courses are sold as a bundle, and are available for $75 for NAHAM members and $90 for non-members. 

 

Click here to purchase.

Please note that you must be logged in to the NAHAM website to access the online store. A membership is not required, but you will need to create an account on the NAHAM website if you do not already have one.

The bundle includes the courses listed below. 

LC76014 Handling Customer Complaints (LEARN MORE)

Did you know that many unsatisfied customers don't even bother to complain? Much more damaging, they simply leave and buy from your competitors. In this course you’ll learn some effective strategies for turning a complaining customer into a corporate advocate.

At the conclusion of this course, you will understand:

 

  •  The customer’s complaint.
  • How to provide an appropriate response.
  • And how to ensure customer satisfaction.

Length of Course: 15 minutes

Contact Hours: 0.25

LC76015 Excellence in Customer Service (LEARN MORE)

When it comes to business, our clients have all too many options. So what can you do to stand out and become their number one choice time and time again? Find out in this course. In this course, you'll learn all about the CONTACT approach to customer excellence, designed to set you apart from the competition.

 


Length of Course: 15 minutes
Contact Hours: 0.25

BF78006 Mastering Excel 2010

Let our Microsoft Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel 2010, including: How to customize Microsoft Excel 2010 to work better for you, Easily creating & modifying Pivot Tables, The best way to create easy-to-view Charts & Graphs, Using Conditional Formatting and Sparklines to Highlight Data Trends, 120 Tips & Tweaks! This course includes 75 videos and will take about 730 minutes to complete.

 

BF78007 Mastering Excel 2013

Let our Microsoft Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel 2013, including: How to customize Microsoft Excel 2013 to work better for you, Easily creating & modifying Pivot Tables, The best way to create easy-to-view Charts & Graphs, Using Conditional Formatting and Sparklines to Highlight Data Trends, 120 Tips & Tweaks! This course includes 74 videos and will take about 720 minutes to complete.


LC18109 HIPAA Employer Employee v11


LC10121 PCI-DSS Compliance Standards


LC10122 PCI-DSS Relation to Data Cards and Equipment


BF72011 Protecting Electronic Health Information
(LEARN MORE)

Protecting patients' health information-especially electronic versions-is every healthcare organization's duty. HIPAA has mandated great care be taken to do so by meeting its core Meaningful Use metric. This course explains what the metric is and how to meet it.

 


Course Objectives:

 

  • Discuss the importance of protecting electronic health information.
  • Define the requirements of the core Meaningful Use metric to protect electronic health information.
  • Describe the requirements under 45 CFR 164.308 (a)(1), upon which this metric is based.

Length of Course: 15 minutes
Contact Hours: 0.25

BF75111 Essentials of Telephone Communication Skills (LEARN MORE)

This course helps you take a fresh look at your telephone habits and identify ways to fine tune them so when you're on the phone, you not only get the results, you also leave the person on the other end of the line impressed by you and your organization. The skills presented here take into account your busy schedule as well as the special needs of your external and internal customers.

 

 

Objectives:

  • Identify why a customer is calling.
  • Calmly handle a caller who’s upset.
  • Understand the importance of representing both yourself and your organization positively every time you’re on the phone."

Length of Course: 45 Minutes
Contact Hours: 0.75


BF75113 Keys to Professional Email Communication (LEARN MORE)

This course helps you be more professional and effective in your email communications. We’ll review the basics of properly writing an email, how to decide if email is the right form of communication, why it’s important to be brief and to the point in email correspondence and the importance of rereading your email before pressing send.

 


Course Objectives:

 

  • The difference between corporate and private email etiquette.
  • How to determine whether email, phone or face-to-face communication is most appropriate.
  • The proper format to use when writing a professional email.
  • The importance of using appropriate voice and tone in your emails.

Length of Course: 30 minutes
Contact Hours: 0.25


BF80701 Insurance Verification Terminology v5 (LEARN MORE)

This course introduces the Verification Flow and its components.

 


After completing this course, you will understand:

 

  • Cite key demographic information obtained and verified during the patient intake process.
  • Cite key encounter information obtained and verified during the patient intake process.
  • Recognize the verification flow and its steps.
  • Define eligibility period.
  • Define authorization.
  • Define pre-certification.
  • Define referral.
  • Define benefit level.]
  • Recognize the cost versus benefit of completing a verification step.

Length of Course: 45 minutes
Contact Hours: 0.75

BF80702 Insurance Verification Process Step by Step v5 (LEARN MORE)

This course identifies what can happen if verification of the demographic, payer, and encounter information is not completed.

 


After completing this course, you will recognize the impact incorrect payer information has on several clinical and financial processes within the revenue cycle.

Length of Course: 10 minutes
Contact Hours: 0.25

 


BF80804 MSP Determination Process v5 (LEARN MORE)

This course identifies the Medicare Secondary Payer Determination Process.

 


After completing this course, you will understand:

 

  • Identify if the Patient is a Medicare Beneficiary.
  • Categorize the MSP Determination Process steps.
  • Apply the MSP Determination Process to determine if Medicare is the secondary payer. 

Length of Course: 30 minutes
Contact Hours: 0.5


BF80805 MSP Requirements Documentation v5 (LEARN MORE)

This course identifies information that should be gathered and documented to support the Medicare Secondary Payer requirements.

 


After completing this course, you will understand:

 

  • Define CMS's common working file (CWF).
  • Recognize information maintained in the CWF.
  • Apply the MSP Determination Process to determine the payer documentation requirements.


Length of Course: 20 minutes
Contact Hours: 0.25

 

BF80109 Introduction to Denial Management v6 (LEARN MORE)

This course introduces the denial management process, including common types of payment denials, methods of monitoring and tracking payment denials, and the impact payment denials have on the financial success of the hospital.

At the conclusion of this course you should be able to:

 

  • Define denial management.
  • List four common types of payment denials.
  • Cite methods of tracking and monitoring payment denials.
  • Recognize the financial impact of payment denials. 

Course Length: 20 minutes
Contact Hours: 0.25

BF80901 Understanding Patient Balances v6 (LEARN MORE)

 

BF80171 Revenue Cycle Regulations, Compliance & the OIG V6 (LEARN MORE)

This course teaches you about the Federal Register, how rules become laws, and the purpose of both Medicare Administrative Contractors (MACs) and the Office of Inspector General (OIG), and their relationship to the Revenue Cycle.

 


After completing this course, you will understand:

 

  • State how an Act becomes a Law within the Federal Register.
  • Identify where to find regulatory information.
  • Define Medicare Administrative Contractors.
  • Define the Office of Inspector General (OIG).
  • State the CMS audit programs.
  • Define individual responsibility and compliance.

Course Length: 30 minutes
Contact Hours: 0.50

 

BF80172 Revenue Cycle Regulations & Compliance Review V6 (LEARN MORE)

This course introduces and reviews various rules from HIPAA to the Medicare Three-Day Payment Rule and other regulations created by both the federal government and the Centers for Medicare and Medicaid Services in an effort to keep the revenue cycle in compliance.


After completing this course, you will understand:

 

  • Discuss the Federal Trade Commission Red Flag Rule.
  • Define the Health Insurance Portability and Accountability Act (HIPAA), including the Health Information Technology for Economic and Clinical Health Act (HITECH Act).
  • Discuss the Emergency Medical Treatment and Active Labor Act (EMTALA).
  • Describe the Consolidate Omnibus Budget Reconciliation Act (COBRA), including the premium assistance provided by the American Recovery and Reinvestment Act (ARRA).
  • Explain the Medicare Secondary Payer provisions (MSP).
  • and more ...

Course Length: 45 minutes

Contact Hours: 0.75


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