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From Where I Sit: A Front-Line Perspective of the Patient Access Pre-Encounter Process Including Sch
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From Where I Sit: A Front-Line Perspective of the Patient Access Pre-Encounter Process Including Scheduling, Pre-Registration, and Financial Clearance

Presented by: Sandra Clay-Hillyard, CHAM, MS, BS, Director of Patient Access, Lowell General Hospital; and Nicole Betty, CHAA, Lowell General Hospital
Contact Hours: 1.5 NAHAM Contact Hours
Recorded: May 15, 2013

This webinar defines a Call Center and a "Schedustar,” while evaluating the Pre-Service Model and outlining the Pre-Service Workflow. Faculty identifies touch-points to successfully transition patients to their appointment.

*NAHAM membership is not required to view webinars, but you must be logged onto the NAHAM website to access the online store.


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