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Training...Once is Never Enough
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Training...Once is Never Enough

Education of the front line staff has a major impact on the revenue cycle. In the past, many of us used the "once and done" method where staff development ends with orientation. With the constantly changing health care and regulatory arenas, that does not work. Quarterly training and testing on the hot topics like MSP, Red Flag, Fraud, Duplicate MRN's, Customer Service are just a few items that make a major impact on our bottom line. Conducting continuing education improves staff confidence, error ratios and gives them the opportunity to give feedback on what they want to review in order to perform their position to the fullest. There was measurable improvement.

Objectives:

  • Identify the areas of education/training
  • Develop a training program that will define the areas of education
  • Summarize the impact on employee satisfaction

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