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Staff Accountability: Increasing Productivity withTechnology
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Staff Accountability - How employee productivity & knowledge increase as a by product of patient access technology

Presented by

Kelly Allen 
Manager Patient Registration
Patient Access Manager
St. Joseph's/Candler
Savannah, GA

Ann Harte BS in Elementary Education
St. Joseph's/Candler

This session will teach attendees about Continuous Process Improvement (CPI) and how it can be enabled by patient access technology. Attendees will learn how to identify areas where training is needed using survey and assessment tools, and how to create a variety of assessment and test instruments to address improvement needs. Faculty will teach participants how to increase accountability by tracking results and pinpointing skill improvement areas, and how to implement a closed loop process improvement initiative to increase knowledge and accountability.

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