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NAHAM Refunds and Returns Policy


The National Association for Healthcare Access Management (NAHAM) maintains the following refund/return policies:

NAHAM Membership

  • NAHAM does not extend refunds nor does it transfer payments for membership dues including NAHAM Regular Membership, Associate Membership and Business Partner Membership.

  • Questions regarding membership including NAHAM charges to credit cards one wishes to dispute, should be directed to the NAHAM business office.

NAHAM Certification

  • NAHAM certification exam fees are non-refundable including the Certified Healthcare Access Associate (CHAA) exam, Certified Healthcare Access Management (CHAM) exam and all retakes.

  • Questions regarding exam fees, including NAHAM charges to credit cards one wishes to dispute, should be directed to the NAHAM business office.

NAHAM Online Store Orders and Educational Products

  • All NAHAM educational products are non-refundable including on-demand webinars and Certification Examination Preparation materials.

  • All NAHAM purchases made in the online store are non-refundable including educational items and webinars, certification-related materials and conference-related materials.


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4/25/2017 » 4/28/2017
NAHAM 43rd Annual Conference

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© National Association of Healthcare Access Management
2025 M Street NW, Suite 800: Washington, DC 20036
(202) 367-1125 : info@naham.org

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