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Patient Experience and The Bottom Line
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Patient Experience and The Bottom Line: The Very Real Tie to Reimbursement and Regulatory Requirements

Presented by: 

Catherine Gorman-Klug
Director, Quality Service Line
Nuance Communication

NAHAM Contact Hours: 1

RecordedTuesday, May 12

Length: 1 hour

The quality reporting paradigms are changing at an ever increasing pace. TJC, CMS and VBP have made it clear that the quality of patient care and how the patient and their family perceives this care are of tantamount importance. This is clearly evident as we have moved from a pay-for-reporting to pay-for-performance environment. t The direct tie between the quality and experience of patient care and fiscal performance cannot be underestimated or overanalyzed. To remain competitive, solvent, and as a provider of choice for the communities we serve, it is essential to eliminate silos and approach successful reporting and accreditation as an enterprise wide initiative. Patient experience often begins before a patient sees a physician or a nurse; or even arrives at a facility. Access Professionals play a key role in supporting the facility's bottom line and very often are not provided with the background regulatory education needed to continually excel and improve the patient experience and the bottom line.

Learning Objectives:

  • Knowledge of the current TJC and CMS Requirements
  • Understand how the paradigm shift
  • Articulate the increasing role of patient experience in reimbursement
  • Measuring Performance Techniques for staying "in the loop"

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