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The Patient Chose You. Aren’t YOU Lucky? How to Exceed the Needs of Your Patient
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The Patient Chose You. Aren’t YOU Lucky? 
How to Exceed the Needs of Your Patient: On the Phone or Face to Face

Presented by: 

Kandy Swanson
Regional Director of Admitting & Registration
BayCare Health System 

This webinar will discuss what it takes to go from better to best when it comes to delivering top notch customer service. Learn how to encourage accountability in providing the type of customer service the client and patient will remember – the type of service that makes the client feel welcome and like a member of the family.

It all starts with happy and loyal team members who deliver the right attitude and service and it ends with a happy and loyal customer – one that will go out and recommend you to everyone they know!

About the Speaker

Kandy Swanson, Regional Director of Admitting & Registration, BayCare Health System, has over 23 years of experience in Patient Access Services with experience in both Hospital Access Management and freestanding Surgical & Imaging Centers. 

Kandy currently serves BayCare Health System as the Regional Director of Admitting & Registration overseeing the patient access service areas of 13 hospitals in the Tampa Bay region.

“Good, better, best. Never let it rest. Until the good is better, and the better is best.” Ask Kandy and she’ll say that is her favorite quote, one that inspires her on her continuous journey to improve the patient’s overall experience in the healthcare setting. She not only shares this quote with all of her team members as part of their initial patient experience orientation but with the audiences she speaks to when delivering education sessions on improving customer service in the healthcare setting.

Kandy has been a speaker at many FAHAM (Florida Association of Healthcare Access Management) regional meetings as well as at several NAHAM (National Association of Healthcare Access Management) national conferences. Kandy has a BS in Management and Organizational Leadership, one son, one puppy, and a bucket list that includes visiting each of our country’s 50 states.  

This webinar will provide 1 NAHAM-approved contact hour.  

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