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Method to the Madness: 10 Payment Collection Strategies That Work
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Method to the Madness: 10 Payment Collection Strategies That Work

Presented by: Colleen M. Wood, Vice President, Atlantic Coast Region, Availity
NAHAM Contact Hours: 1
Recorded:  Thursday, April 9
Length of Webinar: 1 hour

Are you like a lot of health care organizations, up against unprecedented revenue and margin pressure, and figuring out how to boost revenue has become the focal point of your work life? If so, you’re not alone. With significant payment responsibility shifting to consumers, health care organizations are increasingly battling bad debt, long A/R cycles and reduced revenue.

Historically, most payment collection activities occurred long after the patient left the facility, which creates back-end work that can significantly delay payment and reduce total collections. But health care reform, the growth of high-deductible health plans and decreasing reimbursements are forcing a shift of collection efforts upstream.

This session will provide you with best-practice guidance from Patient Access experts, lessons learned from our most successful customers and leading market research. 

At the end of this session, you will understand the challenges health care organizations are facing today and how to overcome those barriers and collect more upfront through 10 successful strategies. You’ll get insight into key categories of Patient Collections such as: 

  • Insurance verification 
  • Eligibility screening 
  • Customized scripting 
  • Patient Satisfaction 
  • More convenient payment methods 
  • Measuring and monitoring strategies 

*NAHAM membership is not required to view webinars, but you must be logged onto the NAHAM website to access the online store.


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