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Maintaining Certification - CHAA
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CHAA Certification Maintenance

The CHAA Certification Maintenance window closed April 30th, 2013. You may re-obtain the credential by filling out the Retroactive Maintenance Form and submitting the fee of $100 per cycle missed.

If you certified or recertified your CHAA Credential in an even year, you are due to recertify next year (April 2014).

Please note that in addition to your minimum of thirty (30) hours of professional development/continuing education activities, you must have worked 1,500 hours in those two (2) years in a position relevant to patient access services and will recertify at a fee of $25

All Recertifications will go through NAHAM's online certification portal Certification Central. Do not create a new profile with NAHAM, if you are unsure of your UserID and/or password, please contact NAHAM.

To view a full overview of the process in PDF form, please click here.
To view the complete Webinar on the process, please click here.

Don’t Forget…
- Certification maintenance applications will not be accepted before April 1st or later than April 30th (postmark date).  
- Those who do not submit certification maintenance materials by April 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential.
- Professional development/education activity hours to be reported (30) must have been earned between May 1, 2012 and March 31, 2014.
- 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed.
- Those who participate in the certification maintenance program will have a CHAA credential "good through" date of April 30, 2016.

Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAA.

NAHAM requires those holding the CHAA credential to participate in the Certification Maintenance Program in order to retain their certification. As a credentialing body, NAHAM's requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual’s responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.

Please review the chart below for timelines associated with certification maintenance. 

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