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Texas Health Presents: Basics for Managing a Virtual Work Program in the Revenue Cycle 


Sponsored by:  Vyne Medical 



Wednesday, May 31
1:00 pm Eastern 


In part 3 of its work-from-home webinar series, NAHAM and Vyne Medical will partner with Texas Health Resources for an engaging discussion of the how-to’s of managing a virtual work program in the revenue cycle.


Texas Health revenue cycle directors will discuss steps involved – from working with IT on remote technology set-up, to collaborating with HR and legal on telework standards and policies. Attendees will walk away with practical guidance in areas such as conducting site visits, providing virtual training, ensuring compliance and establishing performance metrics for home vs. office settings.


Discover crucial steps for starting work-from-home at your organization. Register for a complimentary webinar from NAHAM and Vyne Medical.


Presented by: 

Patti Consolver, CHAM 
Senior Director, Patient Access

Lynn Arrington, CHAM
Director, Insurance Verification


Alyssa Corallo, CHAM
Director, Pre-Arrival/Financial Clearance


Moderator: Scott Overholt, Vyne Medical


This webinar will provide one (1) NAHAM-approved contact hour, and is presented at no cost. 

Register Today!

You Can Book Flights Online – Why Not Medical Appointments?


Sponsored by:  Experian

Thursday, June 8
2:00 pm Eastern 


Consumers have come to expect the ability to check things off their to do list online like booking travel, shopping, etc., so it only makes sense for healthcare organizations to empower patients to schedule appointments online, too. Not only is it easy and convenient for them, it also saves your staff time. With today’s focus on value-based care, providers must ensure patients follow through with orders for care. Typically, over one-third of patients receive an order, but 20% never schedule a visit, putting their health—and your organization’s reimbursement levels—at risk. Using an online, data-driven scheduling platform enables patients to schedule appointments online—improving patient access by fostering the integration and communication to make sure both patients and providers have a better care experience.


Learning objectives:

• Upgrade the patient experience by allowing patients to book and reschedule appointments online and receive reminders
• Improve completion rates by enabling outreach email campaigns with Schedule Now buttons and automating reminders
• Optimize capacity, outcomes and practice performance by visualizing trends and driving behavior change
• Learn how having insight into your physician community’s availability of appointments can improve care coordination
• Simplify access for people across the healthcare system with the right provider match
• Acquire new patients and keep them engaged throughout the healthcare continuum




Stephen Benz, Regional Director, Clinical Solutions, Experian Health
Stephen Benz brings 20 years of clinical IT experience in business development and business development tools to support the acquisition and installation of healthcare IT systems and solutions. Stephen is highly accomplished in hospital diagnostics and evaluation of front end Patient Access and Revenue Cycle processes with extensive experience developing business cases and presenting customized, solutions-based software sales demonstrations. Prior to Experian Health, Stephen held various roles at SCI Solutions.


Jason Kressel, Senior Vice President of Product and Account Management, MyHealthDirect
Jason oversees the MyHealthDirect client-base and is responsible for solution adoption, growth and expansion. Jason has also been the driver of the MyHealthDirect product strategy, and established a data science capability that is changing the way people manage access to care. Prior to MyHealthDirect, Jason worked for Accenture where he was responsible for a variety of business and technology transformation initiatives for Fortune 100 companies.


This webinar will provide one (1) NAHAM-approved contact hour, and is presented at no cost. 

Register Today!


Transforming Financial Performance in Patient Access


Wednesday, June 14
1:00 pm Eastern 


As a result of shrinking margins and decreased reimbursements, it is critical for providers to reduce denials and optimize revenue. In this presentation, Southampton Hospital, a 125-bed hospital in rural New York, will share how it transformed its eligibility verification and patient registration processes with training, centralizing registration and innovative technology. Attendees will learn how the hospital improved eligibility denials by 25 percent, increased point-of-service collections by 75 percent, and improved patient access overall.


Learning objectives:

• Learn about the unique challenges rural, unionized hospitals face when it comes to transforming patient access.
• Describe methods that hospitals can leverage to implement a closed-loop denials management process.
• Understand how provider organizations can embrace technology and revenue cycle process changes to improve patient access.




Jacqueline Nelms, Director, Patient Access, Southampton Hospital
Jacqueline Nelms joined Southampton Hospital as the Director, Patient Access in July of 2015. She is a highly motivated, dedicated, and organized professional with more than 16 years of healthcare experience. Her experience is in healthcare front and backend operations, including registration, point-of-service collections, appeals and grievances, precertification management, scheduling, call center management, and financial counseling. Jacqueline earned her Bachelors of Science in Business Management from Rosemont College and is currently working toward earning her Masters of Science in Strategic Leadership with a graduation date of April 2017.


Karen Hoppe, Senior Consultant, Craneware
Karen Hoppe is a Senior Consultant at Craneware. She has over 25+ years of experience and a proven track record in developing and implementing revenue cycle operational efficiencies in acute care community hospitals and large healthcare systems. Karen has held multiple revenue cycle management positions during her hospital career and was instrumental in selecting and implementing insurance verification, claim scrubber, denial management and hospital third party contact management systems. Since joining Craneware in 2002, she has led many revenue cycle assessments and has helped hospitals implement recommendations through interim leadership in order to assure achieving operational improvement.


This webinar will provide one (1) NAHAM-approved contact hour. It is $25 for non-members and free for members.

Register Today!


*NAHAM membership is not required to view webinars, but you must be logged onto the NAHAM website to access the online store. 



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