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Individual Courses

Each of the courses listed below are sold individually; $15 for NAHAM members and $35 for non-members. Click on the course title to purchase the course.  

 

Please note that you must be logged in to the NAHAM website to access the online store. A membership is not required, but you will need to create an account on the NAHAM website if you do not already have one.  

 

Revenue Cycle 101: Foundational Concepts Curriculum

BF80101 - Introduction to the Revenue Cycle V6
BF80102 - Revenue Cycle Terminology V6

BF80103 - Critical Steps in Payer Identification V6
BF80105 - Generating Bills V5
BF80106 - Introduction to Healthcare Coding Systems V6
BF80107 - Understanding How Hospitals Are Paid V5
BF80201 - Customers and Communication Getting to Know Your Customers V6
BF80202 - Patient Intake Points Within Healthcare V6
BF80203 - Patient Intake Methods V6
BF80301 - Medical Terminology I: Word Building V6
BF80302 - Medical Terminology II: Body Systems V6
BF80303 - Medical Terminology III: Procedures, Symptoms and Acronyms V6
BF80401 - Master Patient Index Search and Assignments V6
BF80402 - Identifying the Patient and Other Key Individuals V6
BF80403 - Patient Interviewing Techniques V6
BF80404 - Getting Correct Information from Patients and Guarantors V6
BF80405 - Why Patient Demographic Data Matters V6
BF80502 - Gathering Essential Visit Information V6
BF80503 - Why Patient Encounter Data Matters V6
BF80601 - Reading an Insurance Card V6
BF80606 - Health Insurance Plans and Participation Basics V6
BF80801 - Introduction to Coordination of Benefits V6
BF80802 - Determining Coordination of Benefits V6
BF80803 - Introduction to Medicare Secondary Payer and Medicaid COB V5
BF80812 - Why Coordination of Benefits Matters V6
BF80813 - Medicare Secondary Payer V6
BF80814 - Medicare Secondary Payer Practice Scenarios V6
BF80815 - Interpretation of Medicare Secondary Payer V6

 

Revenue Cycle 201: Developing Skills

BF80501 - Components of a Complete Physician Order V5

BF80602 - Medicare - World of Medicare V5
BF80603 - Your Office in the World of Medicare V5
BF80604 - Introduction to Medicaid V5
BF80605 - Introduction to TRICARE and CHAMPVA V5
BF80607 - Why Accurate Health Insurance Data Matters V5
BF80608 - Introduction to Medicare Advantage Plans V5
BF80701 - Insurance Verification Terminology V5
BF80702 - Insurance Verification Process Step by Step V5
BF80703 - Why Insurance Verification Matters V5
BF80704 - Medical Necessity Concepts and the ABN V5
BF80705 - Explaining the ABN to Medicare Beneficiaries V5
BF80804 - MSP Determination Process V5

BF80805 - MSP Requirements Documentation V5
BF80806 - Workers' Compensation Assignment V5
BF80807 - Auto Insurance Assignment V5
BF80808 - Residential Accident Assignment V6
BF80809 - Public Location Accident Assignment V6
BF80810 - Entity Request Determination Process V6
BF80811 - Multiple Plan COB Determination Process V5
BF81301 - How Bills are Processed Through the Revenue Cycle V5
BF81302 - Payer Follow-Up Part I V6
BF81303 - Payer Follow-Up Part II V6

 

Revenue Cycle 301: Mastering Skills

BF80104 - Patient Intake and the UB-04 Claim Form V6

BF80109 - Introduction to Denial Management V6
BF80901 - Understanding Patient Balances V6
BF80902 - The Collection Flow V6
BF80903 - Payment Options and Solutions V6
BF80904 - 4 Steps of Requesting Payments from Patients V6
BF80905 - Managing Patient Balances V6
BF80906 - Why Collecting Patient Balances Matters V6
BF81001 - Identifying UB Data Elements and Form Locators V6
BF81002 - Identifying UB Elements at Patient Intake V6
BF81003 - What a Patient's UB Data Elements Tell You V6
BF81004 - The Relationship of UB Data Elements and Charges V6
BF81005 - Patients/Payer - Specific UB Elements V6
BF81304 - Understanding the Elements of Payments V6
BF81305 - Following Up on a Medicare Payment V6
BF81306 - The Appeals Process on Medicare Denials V6
BF81307 - Reading the Medicare Remittance Advice V6
BF81309 - General Follow-Up on Blue Cross V6
BF81313 - Following Up with Commercial and Other Payers V6
BF81502 - Anatomy of a 1500 Claim V6

 

Revenue Cycle Annual Compliance

BF10071 - Red Flag Rule V2
BF10075 - EMTALA and Patient Intake V2
BF80108 - Annual Revenue Cycle Compliance V6
BF80161 - Understanding Recovery Audit Contractors (RAC) V6
BF80171 - Revenue Cycle Regulations, Compliance and the OIG V6
BF80172 - Revenue Cycle Regulations and Compliance Review V6
BF80173 - The Future of Revenue Cycle Compliance V6


Medical Collection “Soft” Skills

BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process

BF80921 - Triaging for Better Collections
BF80922 - Breaking Down Communication Barriers During Collection Process
BF80923 - 3 Keys to Effective Collection Communication
BF80924 - Matching Communication Styles for Improved Collections
BF80925 - Understanding the Stages of Patient Collections
BF80926 - Strategies for Handling Payment Objections
BF80927 - Quality Assurance Methods in the Collection Process

 

Bundled Courses

The courses listed below are sold in bundle form only; courses are not available individually. Click on the bundle title to purchase the courses.

 

HIPAA Bundle

These courses are sold as a bundle, and are available for $15 for NAHAM members and $20 for non-members. 

 

LC18201 - HIPAA Privacy and Security 101
LC18007 - HIPAA Privacy and Security Overview v11
LC18096 - HIPAA Business Associate I v11
LC18097 - HIPAA Business Associate II (Non-Clinical) v11
LC18098 - HIPAA Business Associate II (Clinical) v11
LC18099 - HIPAA Business Associate III (Non-Clinical) v11
LC18100 - HIPAA Business Associate III (Clinical) v11
LC18109 - HIPAA Employer Employee v11
LC18110 - HIPAA Employer Finance and Marketing v11
LC18111 - HIPAA Employer First Line Managers v11
LC18112 - HIPAA Employer HR / Benefits v11
LC18113 - HIPAA Employer IT Professionals v11
LC18114 - HIPAA Employer Senior Executives v11
LC18120 - HIPAA Hospital Medical Records Staff v11
LC18121 - HIPAA Hospital Nurses v11
LC18123 - HIPAA Hospital Physicians v11
LC18126 - HIPAA Health Plan Board Member and Senior Executive v11
LC18127 - HIPAA Health Plan Case Managers v11
LC18128 - HIPAA Health Plan Claims Processor v11
LC18129 - HIPAA Health Plan Department Managers v11
LC18130 - HIPAA Privacy and Security - Health Plan Quality Oversight Staff v11
LC18142 - HIPAA Practice Billing Staff v11
LC18144 - HIPAA Practice Front Office I v11
LC18145 - HIPAA Practice Front Office II v11
LC18148 - HIPAA Practice Medical Technician v11
LC18149 - HIPAA Practice Nurse v11
LC18153 - HIPAA Practice Physician v11
LC18171 - HIPAA Privacy and Security for Compliance Officers (BA) v11
LC98005 - HIPAA Employer Compliance Center v11

 

Collections Bundle

These courses are sold as a bundle, and are available for $55 for NAHAM members and $75 for non-members. 

 

BF80902 - The Collection Flow V6

BF80903 - Payment Options and Solutions V6
BF80904 - 4 Steps of Requesting Payments from Patients V6
BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process
BF80921 - Triaging for Better Collections
BF80922 - Breaking Down Communication Barriers During Collection Process
BF80924 - Matching Communication Styles for Improved Collections
BF80925 - Understanding the Stages of Patient Collections
BF80926 - Strategies for Handling Payment Objections
BF80927 - Quality Assurance Methods in the Collection Process

 

Patient Experience Bundle

These courses are sold as a bundle, and are available for $55 for NAHAM members and $75 for non-members.

BF75102 - Six Cardinal Rules of Customer Service
BF75103 - From Curt to Courteous
BF75104 - Essential Telephone Skills
BF75105 - Listening Skills
BF75106 - Five Forbidden Phrases
BF75107 - Business Friendly Customer Service
BF75108 - How to Handle the Irate Customer
BF75109 - Questioning Techniques
BF80923 - Keys to Effective Communication
BF75201 - The Seven Keys to a Positive Mental Attitude
BF75202 - Influencing the Interaction
BF75203 - Six Steps to Service Recovery
BF75204 - That's Just Rude
BF75206 - Essential Elements of Internal Customer Service
BF75207 - Killer Words of Customer Service
BF75208 - Maintaining Customer Relationships
BF80924 - Matching Communication Styles for Improved Collections
BF75101 - The Service Mentality
BF75110 - The Exceptional Patient Experience: 16 Rules to Live By
BF75111 - Essentials of Telephone Communication Skills
BF75112 - 10 Principles of Positive Collaboration and Teamwork in Health Care
BF75113 - Keys to Professional Email Communication

 

NAHAM AccessKeys Bundle 

These courses are sold as a bundle, and are available for $115 for NAHAM members and $150 for non-members.  

Conversions

BF80202 - Patient Intake Points Within Healthcare V6
BF80203 - Patient Intake Methods V6
BF80401 - Master Patient Index Search and Assignment V6
BF80403 - Patient Interviewing Techniques V6
BF80404 - Getting Correct Information from Patients and Guarantors V6
BF80502 - Gathering Essential Visit Information V6
BF80704 - Medical Necessity Concepts and the ABN V5
BF80705 - Explaining the ABN to Medicare Beneficiaries V5

 

Collections 

BF80902 - The Collection Flow V6
BF80903 - Payment Options and Solutions V6
BF80904 - 4 Steps of Requesting Payments from Patients V6
BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process
BF80921 - Triaging for Better Collections
BF80922 - Breaking Down Communication Barriers During Collection Process
BF80924 - Matching Communication Styles for Improved Collections
BF80925 - Understanding the Stages of Patient Collections
BF80926 - Strategies for Handling Payment Objections
BF80927 - Quality Assurance Methods in the Collection Process

Patient Experience

BF75102 - Six Cardinal Rules of Customer Service
BF75103 - From Curt to Courteous
BF75104 - Essential Telephone Skills
BF75105 - Listening Skills
BF75106 - Five Forbidden Phrases
BF75107 - Business Friendly Customer Service
BF75108 - How to Handle the Irate Customer
BF75109 - Questioning Techniques
BF80923 - Keys to Effective Communication
BF75201 - The Seven Keys to a Positive Mental Attitude
BF75202 - Influencing the Interaction
BF75203 - Six Steps to Service Recovery
BF75204 - That's Just Rude
BF75206 - Essential Elements of Internal Customer Service
BF75207 - Killer Words of Customer Service
BF75208 - Maintaining Customer Relationships
BF80924 - Matching Communication Styles for Improved Collections
BF75101 - The Service Mentality
BF75110 - The Exceptional Patient Experience: 16 Rules to Live By
BF75111 - Essentials of Telephone Communication Skills
BF75112 - 10 Principles of Positive Collaboration and Teamwork in Health Care
BF75113 - Keys to Professional Email Communication


Productivity 

BF80103 - Critical Steps in Payer Identification V6
BF80601 - Reading an Insurance Card V6
BF80602 - Medicare - World of Medicare V5
BF80603 - Your Office in the World of Medicare V5
BF80604 - Introduction to Medicaid V5
BF80605 - Introduction to TRICARE and CHAMPVA V5
BF80606 - Health Insurance Plans and Participation Basics V6
BF80608 - Introduction to Medicare Advantage Plans V5
BF80701 - Insurance Verification Terminology V5
BF80702 - Insurance Verification Process Step by Step V5
BF80801 - Introduction to Coordination of Benefits V6
BF80802 - Determining Coordination of Benefits V6
BF80803 - Introduction to Medicare Secondary Payer and Medicaid COB V5
BF80804 - MSP Determination Process V5
BF80805 - MSP Requirements Documentation V5
BF80811 - Multiple Plan COB Determination Process V5
BF80812 - Why Coordination of Benefits Matters V6
BF80813 - Medicare Secondary Payer V6
BF80814 - Medicare Secondary Payer Practice Scenarios V6
BF80815 - Interpretation of Medicare Secondary Payer V6

 

 


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