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AccessKeys Education Through Litmos
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NAHAM is proud to announce a new, exclusive partnership to bring together the NAHAM AccessKeys ®  and Litmos Healthcare Division, the Revenue Cycle and Patient Access online education program . Litmos Healthcare provides outcomes-based education to help patient access professionals improve operational performance across all dimensions of the revenue cycle. Through this partnership, individuals who determine how their facility performs against the AccessKeys ®  benchmarks, can then take part in Litmos Healthcare's online learning. NAHAM members benefit from customized curriculums mapped to the AccessKeys ® KPIs, and the ability to track and trend monthly data compared to their education progress.

 

Contact Litmos Healthcare for more information:
Email accesskeys@litmos.com or call 866-447-2211

 

These are meant to serve as a starting point for the curriculum design discussion.  Litmos Healthcare has over 100 courses in their revenue cycle library and organizations will have the flexibility to add, swap out as desired to meet their specific internal needs. Here is an overview of courses, based on category:

 

Collections

BF80920 - Assumptions, Presumptions and Misconceptions in the Collection Process

BF80921 - Triaging for Better Collections

BF80922 - Breaking Down Communication Barriers During Collection Process

BF80924 - Matching Communication Styles for Improved Collections

BF80904 - 4 Steps of Requesting Payments from Patients V5

BF80903 - Payment Options & Solutions V5

BF80902 - The Collection Flow V5

BF80925 - Understanding the Stages of Patient Collections

BF80926 - Strategies for Handling Payment Objections

BF80927 - Quality Assurance Methods in the Collection Process

 

Conversions

BF80202 - Patient Intake Points Within Healthcare  V5

BF80203 - Patient Intake Methods V5

BF80401 - Master Patient Index Search & Assignment

BF80403 - Patient Interviewing Techniques

BF80404 - Getting Correct Information from Patients & Guarantors

BF80502 - Gathering Essential Visit Information

BF80704 - Medical Necessity Concepts & the ABN

BF80705 - Explaining the ABN to Medicare Beneficiaries

Patient Engagement

BF75110 - The Exceptional Patient Experience: 16 Rules to Live By

BF75111 - Essentials of Telephone Communication Skills

BF75112 - 10 Principles of Positive Collaboration and Teamwork in Healthcare

BF75113 - Keys to Professional Email Communication

Patient Experience

BF80923 - Keys to Effective Communication

BF80924 - Matching Communication Styles for Improved Collections

BF75101 The Service Mentality

BF75102 Six Cardinal Rules of Customer Service

BF75103 From Curt to Courteous: Mastering the Seven Points of Communication

BF75104 Essential Telephone Skills

BF75105 Listening Skills

BF75106 Five Forbidden Phrases

BF75107 Business Friendly Customer Service

BF75108 How to Handle the Irate Customer

BF75109 Questioning Techniques

BF75201 The Seven Keys to a Positive Mental Attitude

BF75202 Influencing the Interaction

BF75203 Six Steps to Service Recovery

BF75204 That's Just Rude

BF75206 Essential Elements of Internal Customer Service

BF75207 Killer Words of Customer Service

BF75208 Maintaining Customer Relations

 

Critical Process / Productivity (these tend to overlap from an education perspective)

BF80103 - Critical Steps in Payer Identification

BF80601 - Reading an Insurance Card

BF80606 - Health Insurance Plans & Participation Basics

BF80701 - Insurance Verification Terminology

BF80702 - Insurance Verification Process Step-by-Step

BF80801 – Introduction to Coordination of Benefits

BF80802 – Determining Coordination of Benefits

BF80811 – Multiple Plan COB Determination Process

BF80812 – Why Coordination of Benefits Matters

BF80602 - Medicare - World of Medicare

BF80603 - Your Office in the World of Medicare

BF80604 - Introduction to Medicaid

BF80605 - Introduction to TRICARE & CHAMPVA

BF80608 - Introduction to Medicare Advantage Plans

BF80803 – Introduction to Medicare Secondary Payer & Medicaid COB

BF80804 – MSP Determination Process

BF80805 – MSP Documentation

BF80813 – Medicare Secondary Payer

BF80814 – Medicare Secondary Payer Practice Scenarios

BF80815 – Interpretation of Medicare Secondary Payer

 

Quality

BF80202 - Patient Intake Points Within Healthcare  V5

BF80203 - Patient Intake Methods V5

BF80401 - Master Patient Index Search & Assignment

BF80403 - Patient Interviewing Techniques

BF80404 - Getting Correct Information from Patients & Guarantors

BF80502 - Gathering Essential Visit Information

BF80704 - Medical Necessity Concepts & the ABN

BF80705 - Explaining the ABN to Medicare Beneficiaries

 

Download the original press release here .

 

For additional questions and pricing, contact:  accesskeys@litmos.com  or call  925.251.2220


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